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Holiday home - nil usage

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GDB2222
GDB2222 Posts: 24,888 Forumite
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edited 10 February 2023 at 7:30PM in Energy
A friend has a holiday home, which has not been visited for several months. All utilities are switched off, and as a result he has a sizeable credit balance with Eon.

He asked them for a refund, and they refused, saying they want a photo of the meter, which he cannot provide without making a 300 mile round trip for the purpose. There's a smart meter there, so Eon are well aware of the readings, anyway. Eon are holding on to almost £1000 of his money.

What should he do?


No reliance should be placed on the above! Absolutely none, do you hear?
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  • Gerry1
    Gerry1 Posts: 9,938 Forumite
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    Several solutions...
    • Forget Customer Services, write to them using the heading COMPLAINT and request an immediate refund of the credit.  If unsuccessful, go to the Ombudsman upon receipt of a deadlock letter, or after eight weeks if they don't send one.
    • Change to Monthly Variable Direct Debit.
    • Ditch and Switch.
  • GDB2222
    GDB2222 Posts: 24,888 Forumite
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    If you ditch and switch, are they bound to refund the credit balance?


    No reliance should be placed on the above! Absolutely none, do you hear?
  • Swipe
    Swipe Posts: 5,121 Forumite
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    GDB2222 said:
    If you ditch and switch, are they bound to refund the credit balance?


    Of course
  • Gerry1
    Gerry1 Posts: 9,938 Forumite
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    edited 10 February 2023 at 7:56PM
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    GDB2222 said:
    If you ditch and switch, are they bound to refund the credit balance?
    Of course !  However, bear in mind that an apparent credit balance may be reduced (or even go into debit) if their billing is only quarterly or six monthly and a big bill is generated.  That's a distinct possibility at this time of year when usage is at its highest.
    If everything has been left switched off (hope the pipes haven't burst) then he's probably OK, but it could be a problem for owner occupiers.
  • Mstty
    Mstty Posts: 4,209 Forumite
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    GDB2222 said:
    If you ditch and switch, are they bound to refund the credit balance?


    Yea but he will have to drive 300miles to read the meter and take a picture of it to switch just for his own proof of end and start reading...so just the same as what Eon are asking for to prove the low usage.

    Understandable really and then once done move to another company or to variable DD.


  • born_again
    born_again Posts: 14,827 Forumite
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    GDB2222 said:
    A friend has a holiday home, which has not been visited for several months. All utilities are switched off, and as a result he has a sizeable credit balance with Eon.

    He asked them for a refund, and they refused, saying they want a photo of the meter, which he cannot provide without making a 300 mile round trip for the purpose. There's a smart meter there, so Eon are well aware of the readings, anyway. Eon are holding on to almost £1000 of his money.

    What should he do?


    Make it a weekend away. 😊
    Surely going to check property has to be part of the joy of ownership. Who knows what may have happened in the months they have not been.
    Life in the slow lane
  • Mstty
    Mstty Posts: 4,209 Forumite
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    GDB2222 said:
    A friend has a holiday home, which has not been visited for several months. All utilities are switched off, and as a result he has a sizeable credit balance with Eon.

    He asked them for a refund, and they refused, saying they want a photo of the meter, which he cannot provide without making a 300 mile round trip for the purpose. There's a smart meter there, so Eon are well aware of the readings, anyway. Eon are holding on to almost £1000 of his money.

    What should he do?


    Make it a weekend away. 😊
    Surely going to check property has to be part of the joy of ownership. Who knows what may have happened in the months they have not been.
    Someone might be squatting and be using all the energy 😅

    Meanwhile I have a "fwend" with Eon and he couldn't be happier because he checks his bills and smart meter every month and not that he has had to but if something is wrong would contact them straight away.
  • MikeJXE
    MikeJXE Posts: 3,127 Forumite
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    Send someone close by you can trust with the keys and let them take the photo 

    Wouldn't surprise me if the energy company didn't believe you though 
  • ariarnia
    ariarnia Posts: 4,225 Forumite
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    if theres been no one there for months (over winter) with all the utilities cut off then are the due to visit soon anyway to make sure theres not been any damage over winter. or do they maybe have someone in the local area that pops around to check theres no burst pipes or collapsed ceilings or whatever? 
    Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott

    It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?

    Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.
  • [Deleted User]
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    If no switching reading is provided then the system will calculate one based on historical usage data. This may vary markedly from the reading shown on the actual meter. The only way to counter an incorrect meter reading is to provide proof of the actual meter reading: the suppliers will then initiate an Agreed Readings Dispute to agree a new opening/closing reading.

    It follows that there is the possibility that the old supplier will raise a final bill for 000s of kWh that haven’t been consumed. This will eat into any credit. Before crying foul it is worth remembering that these units will be at a lower price than units charged today. Depending on your long term intentions for the property, if the opening reading has been over estimated then you will only pay the daily standing charge until the actual index reading exceeds the agreed switch reading.
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