New Santander Switch - Direct Debits? 3 February at 10:37AM in Savings & investments 7 replies 297 views

RolandFlagg

I'm switching a spare/dummy account to Santander which already has two active DDs for small amounts.

But reading the Santander terms it reads as if new DDs have to be set up only once the switch is complete.

So just to clarify does anyone know if existing DDs from the dummy account are acceptable or are new one's needed?

Thanks.

changearound1

The DDs can be part of the switch or set up post switch.

adindas

"3.4 We reserve the right to not make any Cashback Payment where we suspect or are made aware that the Switcher Offer is being abused, for example, by closing an Old Account to switch back to us to receive the Cashback Payment"

This is the first time I see this clause in switching TCs

S_uk

adindas said:

"3.4 We reserve the right to not make any Cashback Payment where we suspect or are made aware that the Switcher Offer is being abused, for example, by closing an Old Account to switch back to us to receive the Cashback Payment"

This is the first time I see this clause in switching TCs

I wonder how they would argue to the FOS (if someone denied the switch bonus complained) that someone had no intention of using their new account, and how they would prove that. Also, do they know how much an old account has actually been used with regards to knowing it was an "old account" that wasn't being used actively? 

eskbanker

adindas said:

"3.4 We reserve the right to not make any Cashback Payment where we suspect or are made aware that the Switcher Offer is being abused, for example, by closing an Old Account to switch back to us to receive the Cashback Payment"

This is the first time I see this clause in switching TCs

That clause has been in their offer Ts & Cs for quite a while now, here's one from 2021 for example:

https://www.santander.co.uk/assets/s3fs-public/documents/switcher_cashback_terms_and_conditions_sep21.pdf

steveksullivan

S_uk said:

adindas said:

"3.4 We reserve the right to not make any Cashback Payment where we suspect or are made aware that the Switcher Offer is being abused, for example, by closing an Old Account to switch back to us to receive the Cashback Payment"

This is the first time I see this clause in switching TCs

I wonder how they would argue to the FOS (if someone denied the switch bonus complained) that someone had no intention of using their new account, and how they would prove that. Also, do they know how much an old account has actually been used with regards to knowing it was an "old account" that wasn't being used actively? 

 By 'old account ' I think this is a (slightly confused)  statement referring to closing an old SANTANDER account  - to maybe then be able to open a new one and switch .....

Expotter

With regards to the DDs, what if the Santander account was an already existing one with DDs already set up, would I need to set up 2 new ones to qualify?

changearound1

2.3 Within 60 days of you instructing us to start the switch to
the Qualifying Account, you will also need to have:
2.3.1 successfully completed the switch, which includes
closing the account not held with us;
2.3.2 at least two active Direct Debits in place on the
Qualifying Account (Direct Debits must be active at the
point we assess the Qualifying Account), and cannot
include Direct Debits set up to fund a savings account

you have with Santander, cahoot or Cater Allen);

If you're switching into a Santander account which already has 2 DDs on it then you qualify, assuming the DDs are still in place 60 days later. There is no need for new DDs to be added either as part of the switch or post switch.