Scottish Power nightmare

outlaw777 · 2 February 2023 at 1:19PM

Hi does anyone know the best way to get Scottish Power to do something simple, after several calls and emails they still haven't opened a dual fuel account for me which is turning into an absolute nightmare for me as my account has £700 credit its showing as closed and they have opened up 2 gas accounts for me by error!

Gerry1 · 2 February 2023 at 1:28PM

Why not vote with your feet? Ditch & Switch !

outlaw777 · 2 February 2023 at 4:47PM

What about the £700 credit the owe me??

macman · 2 February 2023 at 5:08PM

It will be refunded after you get your final bill. Why did you allow so much credit to build up?

mac.d · 2 February 2023 at 5:58PM

Usual way to get any supplier to do their job is raise it as a complaint:
https://www.scottishpower.co.uk/support-centre/complaints

Then take it to the ombudsman if they don't rectify it within 8 weeks of you raising the complaint.

Or as already said, ditch them and switch to another supplier.

rp1974 · 2 February 2023 at 6:36PM

OP,I wont go into any detail here but do leave Scottish Power at the earliest opportunity possible,you've seen for yourself their absolutely incapable of even a simple task.
Due to them being totally incompetent even after following the Scottish Power complaint procedures,you'll almost certainly need Ombudsman involvment to address anything,save yourself the time and effort by moving elsewhere.