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Debt chasing letter from BSB on behalf of Igloo adding admin cost

I've just received a letter from Barratt Smith Brown saying I owe Igloo money (£35). It must be from my taking over the account in May 2020 before I switched to my old supplier. The letter states that as I have not settled my account they've added £50 admin fee making the total £85! This is the first I heard of any debt. I'd assumed (possibly wrongly) that the debt had been passed to the new supplier (this happened last time I moved). I've had no notice in two years of any debt.

Comments

  • pochase
    pochase Posts: 3,449 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Welcome to the forum.

    Did you get a final bill when you switched suppliers?

    It is not normal that a debt will be passed to a new supplier. Exception would be a prepaid meter where an existing debt can be moved to the new supplier if they agree.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Neither debts nor credits are normally transferred when you switch suppliers. Did you supply final reads on exit?
    No free lunch, and no free laptop ;)
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