in Budgeting & bank accounts
17 replies 782 views
Hello, I used to have a direct debit set up with Bulb Energy for the 18th of the month but they would regularly take the payment late (2/3 days later regardless if the 18th fell on a weekend or not) from my bank account. I changed the dd date to the 15th when I changed banks (trying to tidy things up) and they still took it late (albeit the 15th fell on a Sunday so I expected it to come out on the 16th like my other dds but it didn't come out until the 17th). When I contacted them they told me that they requested it on the 15th but it gets released to them late and they can do nothing about it. I contacted my bank to ask what the hold up was and they advised that there was no hold up at their end, but that Bulb requested the payment later. I went back to Bulb to inform them of this, but they suggested changing the dd date to 'see if that corrects things'. I advised I had already done that and explained the above and asked for this to be fixed as it helps with managing my finances. Their response was that this occasionally happens with their payments when requesting a dd. They advised 'they can be taken up to 10 days afterwards although it's usually more soon than that'. Is this right? Surely not otherwise what's the point in setting up a dd to help manage finance! I have only asked them to take the payment on the date I've agreed with them rather than 2/3 days later but seem to be hitting my head off a brick wall! Any advice would be much appreciated!
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(In the days of Standing Order it was the Bank)
So either - your supplier isn't requesting the payment on the right date/at the right time or the bank isn't processing the payment on the date requested.
I'd go with the former.
Sometimes companies have IT issues which can result in delays in the payment being taken