Items bought in sale but lost by courier
in Consumer rights
3 replies 192 views
Just wondered if anyone knows what consumer rights I would have in this situation. Ordered some items from The Body Shop sale, which were all at least half price. The order has been confirmed as lost by the courier. The Body Shop's customer service is now saying the same items are not all in stock, but I can choose replacement items of the same cost. The obvious problem being that there is now no sale on, so the items are all full price and the order would be lower value. This doesn't seem a fair exchange to me. Do I have any rights other than just requesting a refund?
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It’s not Bodyshops fault that the items have been lost either, And offering you replacements at a cheaper price is leaving them even more out of pocket. That would be a goodwill gesture on their part and one that they don’t seem to be prepared to make.