Missing Energy Bill Support - Sainsburys Energy

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grn99
grn99 Posts: 63 Forumite
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Just wondering if anyone else with Sainsburys Energy is missing their £67 energy support credit on their December bill? 

I’m yet to hear back from Sainsburys regarding this.
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  • Robin9
    Robin9 Posts: 12,142 Forumite
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    Did you have the October and November ones ?
    Never pay on an estimated bill
  • Nebulous2
    Nebulous2 Posts: 5,153 Forumite
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    Have you checked your account online? All the transactions are listed there. 
  • bagand96
    bagand96 Posts: 6,138 Forumite
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    Not with Sainsbury's myself, but with my own supplier the date they credited the EBSS payments has varied each month.  Could it be that the payment was a few days later which meant your bill was produced before the discount was credited?

    Good advice from @Nebulous2 on checking your online account and seeing if it shows?
  • grn99
    grn99 Posts: 63 Forumite
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    Yes previous payments were made. Dec is the one that’s missing. Online a/c not showing it.
  • Olly_J
    Olly_J Posts: 59 Forumite
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    I'm with Sainsbury, EBSS was paid on Dec 2nd for me, no sign of Jan credit yet still however
  • Nebulous2
    Nebulous2 Posts: 5,153 Forumite
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    What period does your bill cover? 

    I try to read my meters on the 1st of every month, and my bill is usually dated on the last day of the month. I think it is possible to generate a bill for dates that don't include a payment, but I'd expect them to show online. 

    My payments have varied slightly, but the December one was credited on the 2nd of December. January hasn't appeared yet. 
  • SaverRate
    SaverRate Posts: 938 Forumite
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    Olly_J said:
    I'm with Sainsbury, EBSS was paid on Dec 2nd for me, no sign of Jan credit yet still however
    This is the same with me 
    FTB - April 2020 
  • grn99
    grn99 Posts: 63 Forumite
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    edited 5 January 2023 at 11:12PM
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    Ok according to eon, the missing credit was on a previous bill and Jan credit is running late due to system problems- so that sort of answers the inconsistencies.
  • Brie
    Brie Posts: 10,485 Forumite
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    are we talking about eon?  

    normally my DD is on the 25th and my £66 has been 7 days later.  Dec DD was 28th due to bank holiday so payment should have been today but I suspect is delayed until tomorrow due to NY bank hol.
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • grn99
    grn99 Posts: 63 Forumite
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    Well eon sit behind the Sainsburys Energy Brand.
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