Cancelled Vueling Flight

in Consumer rights
2 replies 163 views
littlebeelittlebee Forumite
1 Post
Part of the Furniture Combo Breaker
Our flight from Cardiff to Alicante on 1/1/23 was cancelled as we were waiting at the boarding gate. Apparently this was due to a broken emergency chute. We decided to take the option of being transported to Gatwick and flying to Valencia then transported by coach to our original destination of Alicante. (Vueling couldn’t guarantee a flight from Cardiff the following day. ) We arrived at Alicante airport 9.5 hours later than scheduled, at 1.30am. We asked about food at check in and were told that they were BA staff and knew nothing. They suggested buying food and keeping the receipt. We tried 7 attempts to register the claim on line but failed because the website didn’t allow us to progress further. We phoned Vueling but despite a customer service member taking us through, step by step, the system failed. We were told to phone back, which we did, but the second customer service staff member couldn’t help as there were IT issues. We are at a loss as to know what to do next. Any suggestions?


Sign In or Register to comment.
Latest MSE News and Guides

Did you know there's an MSE app?

It's free & available on iOS & Android


Regifting: good idea or not?

Add your two cents to the discussion

MSE Forum

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools