Switch to Octopus for better service?

jennifernil

We used to be with Octopus several years back and found them very good to deal with, but decided to switch to a less expensive (for us) supplier.  

Several switches on, we are not that happy with our current supplier and as prices are seemingly the same everywhere, we would like to return to Octopus.    Is that possible at present?

MattMattMattUK

jennifernil said:

We used to be with Octopus several years back and found them very good to deal with, but decided to switch to a less expensive (for us) supplier.  

Several switches on, we are not that happy with our current supplier and as prices are seemingly the same everywhere, we would like to return to Octopus.    Is that possible at present?

It is possible if you contact them directly, I believe that either by phone, or initially via Twitter are possible options as you cannot switch directly online. If you get a referral code from a friend, family or another source you both get £50 credit on your account. All that being said, how often do you actually need to interact with your energy provider's customer service department?

jennifernil

Recently, more often than we would like!

SaverRate

Give them a call and they will send you a 1 time link so you can start the process of switching. Did this recently for a family member. 

[Deleted User]

jennifernil said:

We used to be with Octopus several years back and found them very good to deal with, but decided to switch to a less expensive (for us) supplier.  

Several switches on, we are not that happy with our current supplier and as prices are seemingly the same everywhere, we would like to return to Octopus.    Is that possible at present?

I am a long-standing Octopus customer but if you are hoping for the levels of customer service that was the norm some years ago you will be disappointed. Octopus has grown exponentially in the past 18 months or so having taken on customers from Avro and Bulb, and their CS response times have suffered as a result.

jennifernil

That is not so good, but I doubt it will be worse than where we are at present!

We have a very large credit balance with our current provider, due to getting a new much more efficient gas boiler and drastically cutting back on electricity use, but they do not want to reduce our DD.

I have now requested about 75% of that back, which will apparently take 10 working days, so I will wait till that is in our account and then request a switch.

Thanks to all who have replied.

Gerry1

You may wish to consider Monthly Variable Direct Debit.  Most suppliers offer this, but you may have to be persistent with some of them, it may not be widely promoted and call centre staff may not be clued up.

Of course this means higher bills in winter and lower bills in summer, but at least you're in full control and can set aside money in a savings account where you get the interest, not your energy supplier.

rodmaker

jennifernil said:

That is not so good, but I doubt it will be worse than where we are at present!

We have a very large credit balance with our current provider, due to getting a new much more efficient gas boiler and drastically cutting back on electricity use, but they do not want to reduce our DD.

I have now requested about 75% of that back, which will apparently take 10 working days, so I will wait till that is in our account and then request a switch.

Thanks to all who have replied.

You sound like a fellow OVO customer. Dreadful service!

MikeJXE

rodmaker said:

jennifernil said:

That is not so good, but I doubt it will be worse than where we are at present!

We have a very large credit balance with our current provider, due to getting a new much more efficient gas boiler and drastically cutting back on electricity use, but they do not want to reduce our DD.

I have now requested about 75% of that back, which will apparently take 10 working days, so I will wait till that is in our account and then request a switch.

Thanks to all who have replied.

You sound like a fellow OVO customer. Dreadful service!

Yep he does, just like me. Can't wait till I move property next month and be shut of OVO and get my high credit balance refunded