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Shell havent sent me a bill since august

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Hi we're supplied by Shell for gas and electricity at our student house, but they haven't sent us a bill since September because there are apparently billing blockers on our account, but they haven't given a reason. We had a smart meter installed and haven't had one since then so I believe it's an issue with that, but every time I ring them they just said the billing blockers hadn't been taken off yet and there's nothing they can do. We're getting quite worried as we don't want to get a massive bill suddenly. Is there anything we can do to move this along? We've been adding money to the account here every month, but I'm still getting anxious that we'll get stuck with a huge bill and as it's my name on the account, I will be the one liable if we cannot pay it.

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  • MattMattMattUK
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    mattdwyer said:
    Hi we're supplied by Shell for gas and electricity at our student house, but they haven't sent us a bill since September because there are apparently billing blockers on our account, but they haven't given a reason. We had a smart meter installed and haven't had one since then so I believe it's an issue with that, but every time I ring them they just said the billing blockers hadn't been taken off yet and there's nothing they can do. We're getting quite worried as we don't want to get a massive bill suddenly. Is there anything we can do to move this along? We've been adding money to the account here every month, but I'm still getting anxious that we'll get stuck with a huge bill and as it's my name on the account, I will be the one liable if we cannot pay it.
    I think you need to establish what "billing blockers" are, it is not a term I have ever heard before. Do you still have access to your online account, can you see if your smart meter data is there and if not can you submit a meter read?
  • Gerry1
    Gerry1 Posts: 9,946 Forumite
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    Welcome to the forum.
    If you read the meters and do the sums you'll be able to calculate the cost of the energy you have used.
    For electricity, it's just the number of kWh used since the last meter reading (presumably 00000 if it was a new smart meter, look for a yellow label with the changeover readings) multiplied by the pence/kWh rate.  Add on the daily charges and make sure VAT is included.
    For gas it's the same procedure except that you take the m3 usage figure and multiply it by 11.1 to get a near-enough kWh value.
    You may have to add on the usage from the old meters, the difference between readings on the last bill and the final reading at the changeover date.  If the old meter was imperial (hundreds of cubic feet, ft3) multiply by 31.5 to get kWh.
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