Getting off a pre-payment electric meter.

AndrewintheShire

Looking for some advice.

I moved into a house with a pre-payment electricity meter 4 months ago, I want to get on to a normal meter to get better tariffs. I have been told that a smart meter is not an option for where I live, which makes sense because there is no phone signal here.

Scottish Power has told me they can only change the meter once I am able to get a smart meter. No idea when that will be possible.

Am I stuck on a pre-payment meter? Would I have the same problem with another energy supplier?

t0rt0ise

You should be able to get a meter change even though the meters won't work in smart mode. You could then use them as normal credit meters sending in monthly meter reads yourself. I'd change suppliers if I were you and try again.

wild666

If Scottish power are refusing to change the meters to credit meters put in a complaint then if they still won't change them go through resolver with a complaint and after 8 weeks take it to the ombudsman. IMHO they can change the meters but are unwilling to do so because you will pay more with a prepayment meter. If your credit is good then you should win and they will have to change the meters. The no phone signal is BS.