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IHD responsibility (smart meter).


Simple question... Who's responsibility is it to maintain the IHD (if it stops working outside the warranty period)

Is it mine or is the responsibility of the energy provider (as part of the standing charge) 

And is this written anywhere ? 

Thanks Chris


  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    First Anniversary First Post Name Dropper
    edited 19 December 2022 at 8:50PM
    YOU. It is written in the Supply Licence:

    The duty to deal with IHD faults

    34.16 Where:

    (a) the licensee is notified that there is a fault in an In-Home Display provided at a Domestic Premises in respect of which it is the Relevant Gas Supplier;

    (b) the consequence of the fault is that the In-Home Display no longer satisfies the minimum requirements of any Version of the IHD Technical Specification with which it is required to be maintained in accordance with paragraph 34.13;

    (c) the Smart Metering System at the Domestic Premises was installed: 295
    (i) on or after the Smart Metering Designated Date; and

    (ii) no more than 12 months prior to the date on which the licensee is notified of the fault; and

    (d) the licensee is in its reasonable opinion satisfied that the fault in the In-Home Display is not due to a failure by the Domestic Customer to take all reasonable steps to keep the In-Home Display in good working order.
    the licensee must take all reasonable steps to repair or replace the faulty In-Home Display

    You can obtain a replacement IHD from Hildebrand or Chameleon. They will pair their device to your comms hub.
  • ChrisxBates
    Thank You.   
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