Amazon Prime and delivery
in Consumer rights
8 replies 442 views
Merry Christmas everyone, my friend has had her Amazon Prime subscription paused because they have her old card details and they wouldn’t let her transfer the Prime membership resume with her new card although they let her buy things but she has paid a fortune on deliveries and any benefits of Prime and they wouldn’t let her sort out the membership over the mobile:.. does anyone know if she could be entitled to a refund if we rang them again and sorted it because I don’t want to waste my time doing it for her as she has mental health difficulties and I try and help as much as I can. Thankyou
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Yes, I had to do this earlier in the year. My card changed from Visa to Mastercard, no problem doing it.
This makes no sense as to why she is trying to do this by phone.
If she is ordering things online then she is able to enter her card details online, just go to 'My Account' and update the payment method.
I received such an email about a month before my renewal date , when my card had gone out of date.
All I had to do was put in the details for my card.