Threatening debt recovery letters for cancelled Parking Charge

deejbk01

Hi,

I have received threatening letters from Debt recovery plus for a cancelled PCN, see https://drive.google.com/file/d/1lUn0iTthNyADAhQjwKg8_UXcs8VHbq3K/view?usp=sharing

Story so far,

20/08/22 Parking charge issued (overstay at supermarket), I contacted supermarket customer services to see if it could be cancelled
15/09/22 Supermarket replies: We are looking into this and we’ll contact you with our findings shortly.
21/09/22 Supermarket confirms cancellation: It’s great that you enjoy shopping with us and as a much valued customer we are happy to cancel the parking charge for you.  
30/09/22 Receive letter from Debt recovery about the ticket, send it off to supermarket customer services 
16/10/22 Supermarket replies: The letter is dated 24th September the charge was cancelled on the 26th September. You can ignore the letter.
10/11/22 Receive 2nd letter from Debt recovery about the ticket, send it off to supermarket customer services 
17/11/22 Supermarket replies: I have emailed Euro cars to look into the letter you received.
20/11/22 Supermarket confirms cancellation again: Euro cars have confirmed that the parking charge has been cancelled.
10/12/22 Now have received 3rd letter from Debt recovery plus (see link above). Have sent onto supermarket customer services. Awaiting reply


Should I take any further action for now, or wait until supermarket customer services reply?

Coupon-mad

You just need to send DR Plus the supermarket email chain and tell them to get lost.

You can use info@drpl.co.uk and you MUST cite the long DRPlus ref, not the PCN number which means nothing to DRPlus.

patient_dream

Just for our interest, who is the Supermarket.

AND THEY SAID
21/09/22 Supermarket confirms cancellation: It’s great that you enjoy shopping with us and as a much valued customer we are happy to cancel the parking charge for you.  

Ask them that if they really believe in customer service, why do the employ parking scammers like Euro who will scare customers away.

And DRP, sewer living critters who you can easily tell to F..  OFF
I suspect there is a clown in Euro who forgot to tell DRP

All part of the mickey mouse industry which includes supermarkets who are desperate to reduce their profits

deejbk01

patient_dream said:

Just for our interest, who is the Supermarket.

Its Morrisons

Umkomaas

deejbk01 said:

patient_dream said:

Just for our interest, who is the Supermarket.

Its Morrisons

Morrisons are probably the best supermarket for cancelling PCNs. Pity their agent isn't as efficient. Makes you wonder why Ms are in bed with ECP.