Insurer failed to provide a recovery in a dangerous situation

edited 12 December 2022 at 8:13PM in Insurance & life assurance
2 replies 235 views
Greg89Greg89 Forumite
227 Posts
Eighth Anniversary 100 Posts Combo Breaker
edited 12 December 2022 at 8:13PM in Insurance & life assurance
Btw, before this incidents, my insurance said a pick up recovery was on the way. 

They said a phone call would come 5 mins later. Nothing came and no pick up.

They knew where I was as I told my exact location. For hours I waited and the incidents piled up and a dangerous situation.

Nothing came and after more them four hours, and then the police intervened and a pick up was arranged.

So 6 cars collided into mine after they agreed something was to come and it's on the phone record but never came? Certainly it would saved the dents on my car 

It's on their phone records with them agreeing and knowing my location 

1) first incident of hitting the curb 
2) those six incidents which are 6 claims 
3) my car held at a storage location


  • Keep_pedallingKeep_pedalling Forumite
    13.4K Posts
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Did they really say 5 mins? That is unlikely in normal conditions, but no recovery driver is going to hurry on icy toads and they would have been inundated with accident recoveries.

    You really must stop worrying and leave it up to your insurer to sort out your claim and any claim another insurer tries to take against you. In all likelihood they will treat this as a right off and they may try to recover some of the costs from the other drivers but whatever happens between insurers won’t involve you.

  • SiliconChipSiliconChip Forumite
    786 Posts
    500 Posts First Anniversary Name Dropper
    You need to stick to one thread on this issue.
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