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Additional cost of flights

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Hi,

My family was supposed to fly to Australia on Sunday however my son became unwell (awaiting confirmation from swab that it's strep A) and was certainly not fit to fly. BA have been  helpful and we can transfer to a different flight next week however at an additional cost of £3000.

 Should our travel insurance cover this additional cost? We have spoke with Zurich insurance but they've said we have to make a claim and they can't give us any guidance on whether this scenario is covered. The claim will take 42 days!.

Any knowledge on this situation more than welcome. 

Kind Regards,
Chris

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  • DullGreyGuy
    DullGreyGuy Posts: 11,657 Forumite
    First Post First Anniversary Name Dropper
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    What's the situation on accommodation?

    Generally no, it wouldnt be covered however if the cost of rescheduling is less than the cost of cancelling then insurers may consider it on an exceptional basis
  • clang
    Options
    Plan was to stay with family so no costs there. Original Cost of flights was £5000.

    Thank you for the response.
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