Reasonable time limits
in Consumer rights
10 replies 335 views
Hello, I agreed in spring 2021 ish to a quote for a new double glazed, four pane window. It was finally fitted last autumn. There was a small issue with the glass so I settled only half the bill until it was sorted. The fitter has tried to replace it once (but the glass broke) and then failed to turn up on two other occasions. That was last January. He has just been in touch to say that he now has the pane and is again ready to refit. Id be interested to know whether forum members feel that this is reasonable, that I should engage and have the job finished/pay the final installment or, whether the total lack of communication this year means that my position in assuming that he had walked away from the job and thay Ive since addressed the flaw with the window differently, is reasonable and/or legal? I have to say that his message this morning, albeit polite, has really unsettled me and I do not know how firmly I can push back. Id welcome the views of those more experienced than I. I have not yet responded to his message. Thank you
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Or is your question, can I only pay half and live with the window as it is?
Given the time that has elapsed you could certainly have got some other contractor to fix the defect and withhold whatever reasonable amount you paid them from the bill. But, as I read it, you didn't!
You could also tell the original contractor that this is their final opportunity to fix the problem or that is what you will do.
However, unless I am misunderstanding you, you can't lie about the position and get away with the job for half price.
As things stand, would someone neutral adjudge 50% payment to be appropriate for the completed work?
Given inflation since Autumn 2021 being more than 11%, he's been severely put out of pocket, so just get the fault remedied and pay him immediately.
You need to communicate with the fitter, as they have no doubt spent money on this new panel as you didn't tell them you didn't need it any more. You could have offered to keep the panel with the flaw for a SMALL discount, say 5%.
You could try offering to leave the window as it is for a 5% discount (or similar) or otherwise just have it fitted and pay in full.
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)