British Gas have replaced smart meter and it now has a vastly different reading

Gerry1

VanillaSlice said:

I pay for electric via monthly DD since I always need electric, but have never done so for gas - I always pay when the bill comes in - it encourages me to be energy efficient.

Why not pay by Monthly Variable Direct Debit?  You'll still be energy efficient but money efficient as well (surcharges apply for Pay On Receipt of Bill).

VanillaSlice

Gerry1 said:

VanillaSlice said:

I pay for electric via monthly DD since I always need electric, but have never done so for gas - I always pay when the bill comes in - it encourages me to be energy efficient.

Why not pay by Monthly Variable Direct Debit?  You'll still be energy efficient but money efficient as well (surcharges apply for Pay On Receipt of Bill).

Well, here's another story

Many years ago (about 15) I used to pay by variable quarterly DD when the bill came in.

One March I received a very passive aggressive letter from BG about why I hadnt paid my March bill. Puzzled I looked through my bills and couldnt see one. Even more puzzled was the fact that they hadnt sent me one for Dec the previous year. I phoned up BG and asked why they were chasing me for the March bill when they hadnt sent me to the Dec bill and was told that they had cancelled my DD and when I asked why they had failed to tell me this they claimed it was because they were moving me over to a new system (what a load of ....). The customer service rep asked for my new details to set up a monthyl DD and I said no, I wanted the variable DD back - they claimed it wasnt possible and I said I wont pay by monthly DD - they claimed I had no choice, but I said that OFGEM said I could pay by cash,chequie, or DD and not what was convenient to the supplier. The rep kept pushing the matter and I said that if I wasnt allowed to pay by cash when the bill came in I would complain to a national newspaper - by some bizzare coincidence the rep then agreed I could pay by my preferred choice.

VanillaSlice

VanillaSlice said:

Gerry1 said:

VanillaSlice said:

I pay for electric via monthly DD since I always need electric, but have never done so for gas - I always pay when the bill comes in - it encourages me to be energy efficient.

Why not pay by Monthly Variable Direct Debit?  You'll still be energy efficient but money efficient as well (surcharges apply for Pay On Receipt of Bill).

Well, here's another story

Many years ago (about 15) I used to pay by variable quarterly DD when the bill came in.

One March I received a very passive aggressive letter from BG about why I hadnt paid my March bill. Puzzled I looked through my bills and couldnt see one. Even more puzzled was the fact that they hadnt sent me one for Dec the previous year. I phoned up BG and asked why they were chasing me for the March bill when they hadnt sent me to the Dec bill and was told that they had cancelled my DD and when I asked why they had failed to tell me this they claimed it was because they were moving me over to a new system (what a load of ....). The customer service rep asked for my new details to set up a monthyl DD and I said no, I wanted the variable DD back - they claimed it wasnt possible and I said I wont pay by monthly DD - they claimed I had no choice, but I said that OFGEM said I could pay by cash,chequie, or DD and not what was convenient to the supplier. The rep kept pushing the matter and I said that if I wasnt allowed to pay by cash when the bill came in I would complain to a national newspaper - by some bizzare coincidence the rep then agreed I could pay by my preferred choice.

Plus paying on receipt of bill is an incentive to enageg in energy efficient means (things not on standby, lights off, doors closed, draught exclusers, etc) - I grew up in a one parent family in the 1970s so I know quite a bit about not wasting money unnecessarily

MikeJXE

Vanliiaslice..... I grew up in a one parent family in the 1970s so I know quite a bit about not wasting money unnecessarily

I'm a 1940's baby so I now about no heating and no money but i am thankful for my smart meter telling me what i spent yesterday so I can  keep track of my spending. had it not been for the smart meter I would not have noticed my boiler has pre heat that cannot be switched off within the boiler itself. After doing the maths I discovered it cost £24 a month even when no water or heating is used. Now I switch it off at the wall switch. 

wild666

Even when my smart meter doesn't give the daily reading on my energy app the loop app records the usage to the nearest tenth of a unit for electric but the gas meter reads in M3, roughly 11.3 kWh per unit. If you have SMETS 2, also some SMETS 1, meters then Loop or another energy website could give accurate readings of electric and gas even though the meters are not functioning.

brewerdave

Going back to the original post and the supply of a "new" meter - it was an "unplanned" call out ,so the fitter presumably used a previously used (but serviceable) replacement he had in his van ?