Online price V tag price on item received conflict
in Consumer rights
12 replies 513 views
Hi, I'm happy with an item that I've just purchased online from John Lewis ... except that there is price tag on it for £40 less than I have just paid. JL say that by ordering and accepting it I have agreed to the higher price and will not refund the difference (as it could be old stock). I want to keep the item. Any thoughts? Many thanks
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Assuming they sell the item cheaper in store, and you can be bothered to look, you do have the right to return your online item.
They're perfectly entitled to charge different prices from online to in store. It's likely the store it came from had reduced the price but hadn't done the reduction online yet. If they have said on, then that's their choice, you can either return it and see if it reduces online, or keep it.
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
Sainos may lower the price again, they sometimes do mid-December, we shop online with them every week and they've done that in the past.
I'd have sent it back. And as I said to ThumbRemote, above, they could have cut the tag off. That's just adding insult to injury.
Having said all that I've recently bought quite a few items from JL and have been happy with them all - no price differences though.
I just feel they could have refunded you the £40 in the name of fairness. I know they don't have to but they could have.