Collect plus lost return. I have receipt 17 November 2022 at 11:36AM in Consumer rights 4 replies 182 views

Molly1234598765

Hello all,
I've researched the web and seen many lost returns via collect plus yodel but where the customer has also lost their tracking receipt.
I have my tracking receipt  and number but it consistently says that my return parcel is still at my drop off point waiting to be collected by the driver. I’ve been back to the drop off point but it’s not there. It’s been a couple of weeks now. It’s somehow lost in the system between the drop off point and driver. I don’t have insurance. The value of the item was £105. Is there anything I can do? Thank you for the help. 

jon81uk

Who paid for the return?
Was it pre-paid by the retailer? If so it is up to them to sort it out with Collect+.

Molly1234598765

Yes it was prepaid . I just had to print off the label and attach it to the parcel. 

Undervalued

Molly1234598765 said:

Yes it was prepaid . I just had to print off the label and attach it to the parcel. 

Then it is the retailer's responsibility to sort this out. Insist they do so. 

jon81uk

Molly1234598765 said:

Yes it was prepaid . I just had to print off the label and attach it to the parcel. 

Then just chase your refund with the retailer, as you have proof of passing it to their agent it is up to them to refund you and arrange the return.