EDF GAS Meter broken no readings Can i be charged anything other than the standing charge?

seaburn68

The engineer doesnt know neither does his manager or other engineers. but they have had one or two others  and no longer fit these meters ( mine has been in only 6 months) Their words "it's knackered" , and has nothing to do with the battery.
They could of just fitted a new meter right away SAC2334 said:

MWT said:

seaburn68 said:

I would prefer a working gas meter !  and i'm paying what I have been asked to pay  and what are you on about "cut off "! for what reason I pay all my bills !
ps I have money to pay the gas I have used . 

The context of the "cut off" comment is that billing on estimated use is the quid pro quo for not cutting off the supply for a failed meter.

They will in most circumstances fail open so there is no interruption to your use of the gas, but the supplier does get the right to bill on an estimate, and so far it would seem they have been exceptionally reasonable in what they are billing until they can replace the meter.

After it is fixed, as others have said, there will be an opportunity to negotiate on the full amount to be charged and you will have the option to go to the Ombudsman if you can't reach agreement.

Happy to hear you have the ability to pay when the real bill does eventually arrive, sadly too many assume they will never get charged, but good that it is not the case for you.

Gas meters with dead batteries in  most cases fail closed .That prompts the occupants to get on the phone to the supplier immediately not several years later . They also display a low battery sign on the meter or battery fail warning  It gets complaints but that is how prepay meters work too , no money in the meter no service .

In this case the smart gas meter apparently had nothing to do with a dead battery .It would be interesting to find out what exactly the problem was not just "its broken "  

seaburn68

Yes you're Deleted_User said:

seaburn68 said:

to be clear I always expect to pay for fule i have actually used ....I dont not think its fair to pay more than i have actually used. When I have wasted  time conatcting and chasing over and over again , I expect to come to an arrangment thats fair and id expect a gesture of good will so i feel I am not being robbed through no fault of myself .


“Siri - show me an apology that isn’t an apology” ⬆️  exactly  my thoughts .

That’s how I read your post - if they come up with an estimate that is reasonable, you would pay - just concerned that they would go over the top.

spot on.
 I'am not sure why the odd one thinks otherwise !! They  must have nothing else better than to think the worst of people   

cuthy1

I’m in a similar position, my meter reading has froze and in the last bill I show 2 months of no gas usage, I’ve not let them know yet, I’ve made a real effort to cut power usage which include fitting a log burner and spent summer collecting wood, so to estimate on previous readings would be wrong, I rarely use the gas heating, Yet! If I’m going to be hammered on an estimate from last year,  do I say sod it and put the heating on and get a couple of months saving my logs or fess up and have to pay for previous gas I haven’t used?

seaburn68

Yes I have all my facts ready , as you say last year means nothing our heating habits have changes drastically . A “fair” outcome should be able to be found .cuthy1 said:

I’m in a similar position, my meter reading has froze and in the last bill I show 2 months of no gas usage, I’ve not let them know yet, I’ve made a real effort to cut power usage which include fitting a log burner and spent summer collecting wood, so to estimate on previous readings would be wrong, I rarely use the gas heating, Yet! If I’m going to be hammered on an estimate from last year,  do I say sod it and put the heating on and get a couple of months saving my logs or fess up and have to pay for previous gas I haven’t used?

diystarter7

Hi

The way forward is an estimated charge and you can dispute that with evidence but they will have previous readings.

When our water meter was losing water/leak and we noted the bills kept on going up, the adjusted the bill to average usage and we thought that was fair.

Good luck

SAC2334

cuthy1 said:

I’m in a similar position, my meter reading has froze and in the last bill I show 2 months of no gas usage, I’ve not let them know yet, I’ve made a real effort to cut power usage which include fitting a log burner and spent summer collecting wood, so to estimate on previous readings would be wrong, I rarely use the gas heating, Yet! If I’m going to be hammered on an estimate from last year,  do I say sod it and put the heating on and get a couple of months saving my logs or fess up and have to pay for previous gas I haven’t used?

Legally you should report the meter as soon as you are aware of it. Every one has this in their terms and conditions of supply.