How Many Times to try Repair?
in Consumer rights
6 replies 155 views
How many times does a company have to try to repair something less than 6 months since it was purchased before I can insist on my money back or a replacement?
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But in your case I think it's irrelevant anyway*. If the chair is faulty then - whether a distance or instore purchase - the trader has one attempt to repair and if they fail to do so you can insist on a refund. If you are within 6 months of purchase it's a full refund. After 6 months they can reduce the refund to reflect the use you've had of the chair.
Or I believe you could negotiate a discount on the price of the chair if you wanted to keep it...
*It might be relevant if it was a distance sale and you were within the "cancellation window", but I assume you are wanting to reject it because it's faulty, not because you've simply changed your mind?