Horizon Parking - Fishergate Centre - Failure to Pay for Full Duration of Stay

pcnnw2022

Umkomaas said:

Make sure the photos are date and time stamped, otherwise POPLA will disregard them, and will often accept PPC stock photos of their signs. Get one step ahead.

So I should include my own photos rather than having PPC provide proof to the contrary? My phone doesn't appear to be able to do timestamps, can I add them to the image on my computer?

foden11

This car park was a lot better when you collected token on entry, before you leave pay at machine with token drive to barrier insert token and bye, i wonder who suggestion it was to change system?  

Coupon-mad

pcnnw2022 said:

Umkomaas said:

Make sure the photos are date and time stamped, otherwise POPLA will disregard them, and will often accept PPC stock photos of their signs. Get one step ahead.

So I should include my own photos rather than having PPC provide proof to the contrary? My phone doesn't appear to be able to do timestamps, can I add them to the image on my computer?

YES!

 You can add timestamps by screenshotting each image and using that version.  Put the images into the appeal document as pictures, so the POPLA appeal is ONE document that reds like a pretty, illustrated storybook that even the most clueless new wet-behind-the-ears POPLA Assessor can follow.

Do NOT use close up photos of any signs.  You don't want to help the PPC!   Only distance ones, and pics that show there are no signs at the entrance that face the driver, that sort of evidence is what you want.

Umkomaas

My phone doesn't appear to be able to do timestamps, can I add them to the image on my computer?

If it's one of the 'premium' range mobile phones like iPhone, Samsung, etc there will be a way of doing it. But for any phone, especially the above, do a search on Google for how to do it.  The metadata which includes the date/time stamps is lurking in the background, it just needs pulling through and embedding in the actual photos. 

pcnnw2022

Umkomaas said:

My phone doesn't appear to be able to do timestamps, can I add them to the image on my computer?

If it's one of the 'premium' range mobile phones like iPhone, Samsung, etc there will be a way of doing it. But for any phone, especially the above, do a search on Google for how to do it.  The metadata which includes the date/time stamps is lurking in the background, it just needs pulling through and embedding in the actual photos. 

It's a Google Pixel 7: I had a look through the camera app but there's no setting for it. There's probably a third party app I could get to do it, but I've already taken the pictures so I've just stamped them on my PC with the time/date from the EXIF info metadata tagged into the image.

These are all the signs you'd see entering and exiting the car park:

https://i.imgur.com/HWyEz0Y.jpg

https://i.imgur.com/VVrlV1A.jpg

https://i.imgur.com/YuX1yIC.jpg

https://i.imgur.com/F6l8SFn.jpg

Not a single one actually mentions the parking charge (not that you can tell in these photos taken from the distance you'd see them in a car).

I've added these into the appeal within the signage section (of the version of the text near the bottom of the previous page). Think I should be good to send now?

Coupon-mad

Yes, you will win on 'no keeper liability' anyway, as long as you have't implied who was driving.

E.g. when adding photos of signs you DON'T put 'I went BACK to the car park...' obviously!

pcnnw2022

Coupon-mad said:

Yes, you will win on 'no keeper liability' anyway, as long as you have't implied who was driving.

E.g. when adding photos of signs you DON'T put 'I went BACK to the car park...' obviously!

Submitted. Fingers crossed they cancel the PCN at this stage!

Thank you again for all your help, it is very much appreciated!

pcnnw2022

Quick result! Just got this via email:

The operator has contacted us and told us that they have withdrawn your appeal.

If you have already paid your parking charge, this is the reason your appeal will have been withdrawn. Unfortunately, you cannot pay your parking charge and appeal, which means that POPLA’s involvement in your appeal has ended. You will not be able to request a refund of the amount paid in order to resubmit your appeal to us.

If you have not paid your parking charge, the operator has reviewed your appeal and chosen to cancel the parking charge. As the operator has withdrawn your appeal, POPLA’s involvement has now ended and you do not need to take any further action.

Very pleased! Not sure if the shopping centre requested it was cancelled and just didn't tell me, or this is Horizon not contesting it. Either way, happy it's sorted!

Thanks again for the help everyone!

Coupon-mad

pcnnw2022 said:

Quick result! Just got this via email:

The operator has contacted us and told us that they have withdrawn your appeal.

If you have already paid your parking charge, this is the reason your appeal will have been withdrawn. Unfortunately, you cannot pay your parking charge and appeal, which means that POPLA’s involvement in your appeal has ended. You will not be able to request a refund of the amount paid in order to resubmit your appeal to us.

If you have not paid your parking charge, the operator has reviewed your appeal and chosen to cancel the parking charge. As the operator has withdrawn your appeal, POPLA’s involvement has now ended and you do not need to take any further action.

Very pleased! Not sure if the shopping centre requested it was cancelled and just didn't tell me, or this is Horizon not contesting it. Either way, happy it's sorted!

Thanks again for the help everyone!

Hooray - you won!