Virgin requesting payment I sent a month ago. 10 November 2022 at 5:14PM in Credit cards 3 replies 203 views

alfred64

 Cleared my balance in Sept. There was a small amount of trailing interest to pay on October's statement. This was paid same method as all previous payments by internet banking, as is shown on my bank's statement, well in advance of the due by date.
Latest statement from Virgin (Nov) shows no such payment credited and asks for it again.
O.k. I know this will be resolved favourably but it is putting me to a certain amount of work in contacting them about their error but I do not expect they will give me a nice balance or money transfer offer in compensation.

MorningcoffeeIV

No, as those are risk based, rather than goodwill gestures.

penners324

No reference on the payment?

MalMonroe

You could ask Virgin for compensation for your worry (whether minimal or not it's still a worry) and time spent trying to solve the problem.

Something similar happened to me with my Tesco credit card a few months ago and they gave me compensation of £60. It's always worth asking.

You said " I do not expect they will give me a nice balance or money transfer offer in compensation" -

and for what it's worth I also have a Virgin card and they've just sent me an offer to the effect that I can have a 0% balance transfer or a 0% money transfer up to my credit limit (£3.5k) if I want. Fee is 2.5% and I might consider it if I wanted to buy something but I don't so I'm going to let this one slide. But they are always sending offers. You could be getting one any time soon?! If not, you could ask them. Tell them you've heard of other customers being offered the same.

You never get anything if you don't ask. I always ask. Even if they refuse they can't see your embarrassment! (That's what I think anyway.) Works for me. Mostly.