MSE News: Got a non-smart prepayment meter for energy? Use (or lose) your £66 Government voucher

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MSE_Helen_K
MSE_Helen_K Posts: 159 MSE Staff
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If you pay for energy by topping up and you're on a traditional (non-smart) meter, remember to use your £66 Government energy support voucher, as it's only valid for three months. The reminder comes as new figures show 100,000s of vouchers are yet to be redeemed one month into the scheme...

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Got a non-smart prepayment meter for energy? Use (or lose) your £66 Government help voucher as 100,000s go unclaimed


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  • t0rt0ise
    t0rt0ise Posts: 4,290 Forumite
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    The 100,000 will be the British Gas customers who have yet to receive a voucher!
  • ariarnia
    ariarnia Posts: 4,225 Forumite
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    t0rt0ise said:
    The 100,000 will be the British Gas customers who have yet to receive a voucher!
    if there just delayed because of the numbers or postal strikes then that number should go down before the 90 day limit but i would hope/expect if anyone hasn't had it and they lodge a complaint before the voutcher expires then BG would issue them the credit (out of pocket if needed). might need to escalate a complaint to the ombudsman if it reaches that point but people shouldn't miss out because something was posted late. 
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  • Marvel1
    Marvel1 Posts: 7,182 Forumite
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    edited 1 November 2022 at 3:02PM
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    t0rt0ise said:
    The 100,000 will be the British Gas customers who have yet to receive a voucher!
    I'm with British Gas and goit mine, just can't be bothered to go the Post Office to redeem it (yet).
  • MWT
    MWT Posts: 9,279 Forumite
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    edited 1 November 2022 at 4:41PM
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    If you pay for energy by topping up and you're on a traditional (non-smart) meter, remember to use your £66 Government energy support voucher, as it's only valid for three months.
    ... unnecessarily sensational title...
    It isn't 'use it or lose it', the vouchers can be reissued and if it is not possible for a recipient to use the vouchers within the allowed time period as an exception the payments can be made to a bank account.

  • I have not yet received the October voucher from British Gas. My daughter not received her from Scottish Power. perhaps that's why we can't redeem them. MP on the case now, fingers crossed. Daughter down to last fiver on emergency credit.
  • Rudyson
    Rudyson Posts: 301 Forumite
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    I'm still waiting for vouchers from EDF. I keep getting fobbed off with "It's a government scheme" and "No need to contact us" I was even advised to go to the Post Office with ID and they'll issue the vouchers - they don't of course, they only redeem them
  • Rattusnorvegicus
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    i'm still burning the money i put on the meter on March 30th... and getting march 30th rates.
    I've got no intention of putting the key anywhere near my meter, until my credit runs out.
    I'll just collect vouchers oct,nov,dec, and use the october one in december, and roll them over like that until March 30th when i'll use the remainder, and then see where things stand.
  • Rudyson
    Rudyson Posts: 301 Forumite
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    i'm still burning the money i put on the meter on March 30th... and getting march 30th rates.
    I've got no intention of putting the key anywhere near my meter, until my credit runs out.
    I'll just collect vouchers oct,nov,dec, and use the october one in december, and roll them over like that until March 30th when i'll use the remainder, and then see where things stand.
    I'm also still on March rates, but it will help if I ever get the vouchers from EDF for when I do need to top up.

  • Rattusnorvegicus
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    You could always say its lost in the post and ask them to re-issue it. Mine from EDF turned up 6th October.
  • Marvel1
    Marvel1 Posts: 7,182 Forumite
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    MWT said:
    If you pay for energy by topping up and you're on a traditional (non-smart) meter, remember to use your £66 Government energy support voucher, as it's only valid for three months.
    ... unnecessarily sensational title...
    It isn't 'use it or lose it', the vouchers can be reissued and if it is not possible for a recipient to use the vouchers within the allowed time period as an exception the payments can be made to a bank account.

    They should make it clear on the voucher the above as it states will expire in 3 months and nothing else, I wasn't aware of what you said.
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