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Insurance claim - repair shop refused job

in Motoring
2 replies 351 views
deejaybeedeejaybee Forumite
845 Posts
Ninth Anniversary 500 Posts Name Dropper
Had a not fault RTA recently ( approaching cross rd on back lane, my right of way, 3rd party crossed double dotted white lines from RHS of me )

Vehicle is badly damaged, my initial reaction was write off, which the recovery person also agreed with - anyway Insurance initially said repairable, as its about 18 months old.
Sorted me out a hire van- which they are gonna charge to 3rd party insurance. Told me which repair shop they had lined up...

Didnt hear anything for a week so called the repair shop - told me that they had refused the repair because they are so busy, and the vehicle is not drivable, but even if it was i could be looking at 3-6 months wait. The fella said presumably the insurance will be looking to line up someone else, but did mention that the backlog for insurance repairs generally in the part of the country i live is massive. Not sure why that is, maybe related to shed loads of tourists in the summer ?

Other call i had was from the hire firm ( a well known company ) as the hire was originally only a few days, told them repair situation, and they said would talk to insurance, asked them to get back to me but havnt so far.

i'm worried about having the hire vehicle for a long time, and the 3rd party insurance kicking off about it, or whether it might tilt the decision into writing it off so there is fairly quick conclusion to it all.

Am i correct to be worried, or just let them crack on with things ?



  • edited 28 August 2022 at 7:44PM
    pinkteapotpinkteapot Forumite
    8K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 28 August 2022 at 7:44PM
    Firstly, I’d be phoning my insurer and ask them where they’re now getting it repaired and how long they’re being told it’ll take…

    But a colleague recently had a hire van, insurance funded, for almost six months (!) due to ongoing !!!!!!-ups with the repairs to his car.
  • DullGreyGuyDullGreyGuy Forumite
    3.5K Posts
    1,000 Posts Name Dropper
    On what basis is the hire being provided? Even well known hire companies like Enterprise do both providing time limited hire to policyholders under an enhanced courtesy car option and credit hire which is billed to the third party insurer without their prior authorisation. 

    Where was the vehicle recovered to? Is it still at home with you or at a repair shop?

    I'd certainly be speaking to your insurers advising that their network repairer have advised they've refused the job. 
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