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Argh! Probate application!!

RnK136
Posts: 74 Forumite


They are driving me insane.
I applied online 18 April.
7 weeks later got an email asking for more forms to be completed - which was error by them. They'd incorrectly stated me as Substitute Executor, when I am actually an Executor alongside my Dad and Brother (who I said were Power Reserved).
Asked webchat and was told to reply to the email with my Marriage Certificate as the issue could be that I have got married since Mum wrote her Will and therefore I am stated with my maiden name. (I did answer all of this about my different name correctly in my application by the way!!)
7 weeks later after hearing nothing I chased up on webchat and was told it would be escalated for re-examination.
Now 10 days after this, I have received an email (on a Saturday morning no less!) asking:
"Could you please confirm what name you require on the grant?"
This is *MY* current, married name, isn't it? (and not my maiden name as in the Will)
Have they honestly never dealt with a married woman before with maiden and married names!!!
I've checked the copy of my online application answers and I answered everything correctly. How has this got cocked up?
Now it'll take another 8 weeks for my email reply to get dealt with as I go back to the bottom of the pile AGAIN
I applied online 18 April.
7 weeks later got an email asking for more forms to be completed - which was error by them. They'd incorrectly stated me as Substitute Executor, when I am actually an Executor alongside my Dad and Brother (who I said were Power Reserved).
Asked webchat and was told to reply to the email with my Marriage Certificate as the issue could be that I have got married since Mum wrote her Will and therefore I am stated with my maiden name. (I did answer all of this about my different name correctly in my application by the way!!)
7 weeks later after hearing nothing I chased up on webchat and was told it would be escalated for re-examination.
Now 10 days after this, I have received an email (on a Saturday morning no less!) asking:
"Could you please confirm what name you require on the grant?"
This is *MY* current, married name, isn't it? (and not my maiden name as in the Will)
Have they honestly never dealt with a married woman before with maiden and married names!!!
I've checked the copy of my online application answers and I answered everything correctly. How has this got cocked up?
Now it'll take another 8 weeks for my email reply to get dealt with as I go back to the bottom of the pile AGAIN

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Comments
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You shouldn't go to the bottom of the pile if you're application has already started processing and you have waited over 8 weeks. Keep using the web chat or calling them.
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It's not a !!!!!! up, the problem, I imagine, lies with the will naming you using your maiden name rather then your correct married name.0
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jcuurthht said:You shouldn't go to the bottom of the pile if you're application has already started processing and you have waited over 8 weeks. Keep using the web chat or calling them.0
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jcuurthht said:You shouldn't go to the bottom of the pile if you're application has already started processing and you have waited over 8 weeks. Keep using the web chat or calling them.0
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RnK136 said:shiraz99 said:It's not a !!!!!! up, the problem, I imagine, lies with the will naming you using your maiden name rather then your correct married name.0
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user1977 said:RnK136 said:shiraz99 said:It's not a !!!!!! up, the problem, I imagine, lies with the will naming you using your maiden name rather then your correct married name.
I applied for the grant in my current, married name. One of the questions in the application asked if a name was different to the Will tell them why, which I chose the option for marriage.
It's just been frustrating that this already-provided information seems to have been ignored, and that it is 8 weeks response time each time.
That's all.
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baggins_22 said:jcuurthht said:You shouldn't go to the bottom of the pile if you're application has already started processing and you have waited over 8 weeks. Keep using the web chat or calling them.Dave_5150 said:jcuurthht said:You shouldn't go to the bottom of the pile if you're application has already started processing and you have waited over 8 weeks. Keep using the web chat or calling them.Here is a thread detailing my experience. After sending some extra documents to them on may 8, it was approved mid June while I was in the Web:1
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jcuurthht said:baggins_22 said:jcuurthht said:You shouldn't go to the bottom of the pile if you're application has already started processing and you have waited over 8 weeks. Keep using the web chat or calling them.Dave_5150 said:jcuurthht said:You shouldn't go to the bottom of the pile if you're application has already started processing and you have waited over 8 weeks. Keep using the web chat or calling them.Here is a thread detailing my experience. After sending some extra documents to them on may 8, it was approved mid June while I was in the Web:
I rang them on Monday. Waited 20 minutes to get through. Not bad.
Was just told to reply to their email, which I did and I got an automated reply (never had that with previous emails) saying response time is 6 weeks.
I don't understand why they are asking what name I want the grant in. I applied in my current name and stated in the application what name I am in the Will and why it is different (marriage).
Why would I want the grant in anything other than my current name which I applied with because surely having the grant in my maiden name will not be accepted by anyone when I use it?
The lady on the phone couldn't answer that question except to say they want confirmation of my current name??!!
Anyway, back to the bottom of the email pile I go.0
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