Obtaining buyers contact details?? 13 July 2022 at 12:39PM edited 13 July 2022 at 12:44PM in Ebay, auctions, car boot sales, post & parcels 11 replies 238 views

JustAnotherSaver

So I'm wanting to book in with a courier & it's asking for email address &/or phone number.

I know you used to be able to get this when someone had bought from you but I can't find the feature any more.

Had a look on YouTube & found this:

https://www.youtube.com/watch?v=-YZyg6Cx8Ro

Which is a fairly recent video, HOWEVER, I click on My eBay>Selling as he says but then my very next page looks nothing like his.

So aside from "ask the buyer for it", how do you get the details or is this no longer an option?

Side note: why is eBay putting weird 'ebay..wkufhewiufhi84632' lines in peoples addresses these days?

I contacted a buyer to ask them if they would mind clarifying their address. Reason being - it had an 'ebay....' line in there which I thought very strange, but they were also one of those people who enter their address on a keyboard that is clearly missing a space bar.

I then checked another listing to find that guy too had an 'ebay..........sdhjgfdsjhfgsjd' line in his address. At least this guy knew how to use a space bar so it was at least readable but that's when I realised eBay must be auto-filling in weird lines to peoples addresses.

Which begs the question - what address do you post to? A normal one which obviously doesn't contain a line that says eBay in it, or one that does?

diystarter7

ditto.....

soolin

There’s no easy way to see contact details now and sometimes I can’t even find a work round. I tend to give up and add my own details so at least I can get notification if there’s an issue with delivery.

the eBay xxccvbbdd numbers is a reference that allegedly allows eBay to see which items are reaching their destinations and which are not , however if you print an eBay label it is removed, so pretty much pointless. There is also no tracking anyway and eBay can’t seem to clarify how the code helps them , if at all.

JustAnotherSaver

Solved the problem.

If you look at 14 seconds in to that video - that's the key. "Seller hub".

Apparently it's for businesses. I don't know if by turning this on I'm going to start getting hit with business charges but I was able to obtain the buyers phone number and (eBay) email address through this method.

diystarter7

Why have they done this?
A buyer was coming to pick up our tv - it was collection only - the only info i had was on their profile they lived in Weymouth - not sure why the fools at Ebay have done this.

Nobodylistens

diystarter7 said:

Why have they done this?
A buyer was coming to pick up our tv - it was collection only - the only info i had was on their profile they lived in Weymouth - not sure why the fools at Ebay have done this.

Your guess is as good as mine, but, you can bet your life that it is 'for our benefit'.
Like the hundreds of other useless changes they make. Boredom must be a serious thing in their IT department.

JustAnotherSaver

What's the deal with my payment (to me from buyer) being put on hold?

Without checking for exact figures you're going to have to bare with me but...

I've been on eBay since approx 2003 & first sold something on there maybe 12-15 years ago and in that time i've sold roughly 50 items ish but haven't sold for a couple of years.

I've sold 4 items over the weekend & the money has been put on hold for the lot.

soolin

JustAnotherSaver said:

What's the deal with my payment (to me from buyer) being put on hold?

Without checking for exact figures you're going to have to bare with me but...

I've been on eBay since approx 2003 & first sold something on there maybe 12-15 years ago and in that time i've sold roughly 50 items ish but haven't sold for a couple of years.

I've sold 4 items over the weekend & the money has been put on hold for the lot.

The fact that you haven’t sold for a couple of years means you will be treated as a new (ish) seller again for a while. 

JustAnotherSaver

Ok thanks.

Seems I'll forever be treated that way. I've been meaning to get round to having a clear out for years now. Yep, that long. Once this stuff has gone though then I'm good.

Ms_Chocaholic

If not using the Seller Hub I click on "Print Postage Label" then choose the Packlink option and if the buyer has added their phone number to Ebay it shows there.  Hope this helps.  A bit long winded but it is a workaround.

Norman_Castle

soolin said:

the eBay xxccvbbdd numbers is a reference that allegedly allows eBay to see which items are reaching their destinations and which are not , however if you print an eBay label it is removed, so pretty much pointless. There is also no tracking anyway and eBay can’t seem to clarify how the code helps them , if at all.

I've always assumed it was for ebays global postage system, wasn't it added to addresses at the same time that was introduced? Pleased to hear it doesn't appear when labels are printed, I don't like adding it to addresses and it being left off labels directly printed from them tells me I don't need to add it.