Pension Credit claim delays

DASEastSuffolk

Hello, 

I am an advisor at a disability charity. I have made around 15 PC claims, dating back to 2nd February and none of my clients have heard anything back yet. I have contacted them and just been told 'there's a backlog'. Have also been promised calls to clients 'within 48 hours' and still nothing. 

I guess I'm just curious if anyone else is experiencing similar delays?

Thanks, 
Hannah

Oblong1

I did mine online in Feb but didn’t send the relevant documents until 3 weeks later. I rang to check they had them and got my first payment on 15th March 2022. Yeah

Oblong1

Not sure why yeah is on the end of that comment lol

xylophone

I am an advisor at a disability charity. I have made around 15 PC claims, dating back to 2nd February and none of my clients have heard anything back yet. I have contacted them and just been told 'there's a backlog'. Have also been promised calls to clients 'within 48 hours' and still nothing. 

https://www.thisismoney.co.uk/money/pensions/article-10915763/How-claim-pension-credit-help-bills.html

Hard-up elderly people struggling to meet mounting everyday bills are being implored by the Government and campaigners to claim pension credit.

A new advertising campaign tackling myths that might deter them from applying is being launched on an official 'day of action'.

The Government is also appealing to the family and friends of pensioners to help them sign up, as an estimated 850,000 eligible households miss out on £1.7bn a year.

Ask and you shall not receive.....?  Or at all events not until somebody has got round to allocating the applications to a case worker? 

Is the universal covid backlog excuse in play again?