Octopus, have they let down their SOLR customers?

Mstty

Edited 8th July 2022

Octopus have raised their fixed deal today and to be honest its horrendous.

If you are stuck with Octopus however there is light at the end of the tunnel if you act quickly

Octopus Agile for electricity capped at 35p kWh

Octopus Tracker v3 for gas capped at 12p kWh

Act fast before these are changed

_-------------------------_

I feel sorry for any customers moved to Octopus when their energy company collapsed.

There has been no decent fixed rate to choose, nothing for months despite other lucky people moved to EDF, BG, EON etc have been awash with various good rate deals to see them through the winter and the upcoming price rises.

I know a lot of people love octopus and tracker or agile and go faster which is great for EV's but most don't have an EV or want to play the stock market in energy they want a decent fixed rate to see them through the winter.

Gripe over 

Sea_Shell

When you put it like that, it's pretty unfair, that they've had no choice as to who they've been SoLR'd to, and they are all offering different deals....or none!!

Talk about a lottery! 

At least they didn't lose their credit balances😉.

wakeupalarm

They have had the cheapest SVT though, a whole £2 per year cheaper then everyone else.  They also currently have a £4 per month loyalty discount for customers who have been with them for over 8 months.  Plus they need the money to buy Bulb Energy from taxpayers.

QrizB

Mstty said:

I feel sorry for any customers moved to Octopus when their energy company collapsed.
There has been no decent fixed rate to choose, nothing for months despite other lucky people moved to EDF, BG, EON etc have been awash with various good rate deals to see them through the winter and the upcoming price rises.

Shell, on the other hand, doesn't have any fixed rate deals at all. SVT or leave.

Xbigman

Best customer service, most controllable DD's, no exit fees and you can pay by any method without penalty. 
Yep, you're right. A total let down.



Darren

k_man

Mstty said:

I feel sorry for any customers moved to Octopus when their energy company collapsed.

There has been no decent fixed rate to choose, nothing for months despite other lucky people moved to EDF, BG, EON etc have been awash with various good rate deals to see them through the winter and the upcoming price rises.

I know a lit of people love octopus and tracker or agile and go faster which is great for EV's but most don't have an EV or want to play the stock market in energy they want a decent fixed rate to see them through the winter.

Gripe over 

I think I may have missed the point here.

Mstty

k_man said:

Mstty said:

I feel sorry for any customers moved to Octopus when their energy company collapsed.

There has been no decent fixed rate to choose, nothing for months despite other lucky people moved to EDF, BG, EON etc have been awash with various good rate deals to see them through the winter and the upcoming price rises.

I know a lit of people love octopus and tracker or agile and go faster which is great for EV's but most don't have an EV or want to play the stock market in energy they want a decent fixed rate to see them through the winter.

Gripe over 

I think I may have missed the point here.

Others haven't so I can't worry too much about that👍

Mstty

QrizB said:

Mstty said:

I feel sorry for any customers moved to Octopus when their energy company collapsed.
There has been no decent fixed rate to choose, nothing for months despite other lucky people moved to EDF, BG, EON etc have been awash with various good rate deals to see them through the winter and the upcoming price rises.

Shell, on the other hand, doesn't have any fixed rate deals at all. SVT or leave.

Sadly I don't see shell as one of the big 4/5/6 (how many big are there now)

I had expected octopus fans on here to only see one side but perhaps you can imagine being moved to an energy supplier where what you need is a fixed budget at a decent fixed rate to plan or feel comfortable. 

Octopus have failed those SOLR'd customers in my opinion but I am well aware of their fan base and for go and potentially tracker I am also their fan and seriously thinking about what I need when my two year fix is up

Mstty

Sea_Shell said:

When you put it like that, it's pretty unfair, that they've had no choice as to who they've been SoLR'd to, and they are all offering different deals....or none!!

Talk about a lottery! 

At least they didn't lose their credit balances😉.

At least you got in before all the fans trampled the post😜

Yes this was a lottery I am glad I ended up with Eon Next then a fixed rate that was impossible to get with the tentacled one.

My credit of £50 was indeed safe lol

bristolleedsfan

Many former Avro customers could have jumped to :
https://forums.moneysavingexpert.com/discussion/6309895/octopus-energy-bonkers-cheap-24-month-fixed-electricity-rate-no-exit-fees-now-withdrawn/p1

MattMattMattUK

Mstty said:

I feel sorry for any customers moved to Octopus when their energy company collapsed.

There has been no decent fixed rate to choose, nothing for months despite other lucky people moved to EDF, BG, EON etc have been awash with various good rate deals to see them through the winter and the upcoming price rises.

I know a lot of people love octopus and tracker or agile and go faster which is great for EV's but most don't have an EV or want to play the stock market in energy they want a decent fixed rate to see them through the winter.

Gripe over 

Pretty much no energy provider has a decent fixed rate tariff to choose from because there are none on the market at the moment, other providers certainly are not "awash with various good rate deals".

The market is a mess, global supply is a mess, we all have to live with that. 

Mstty said:

I had expected octopus fans on here to only see one side but perhaps you can imagine being moved to an energy supplier where what you need is a fixed budget at a decent fixed rate to plan or feel comfortable. 

You will not get a cheap fix though, they do not exist any more. The SVR is and will likely remain the cheapest option unless one is willing to totally shaft oneself on a two year fix with £150-300 exit fees. If someone needs an overpriced two year fix to feel comfortable then they have bigger issues than their energy provider. 

Mstty said:

Octopus have failed those SOLR'd customers in my opinion but I am well aware of their fan base and for go and potentially tracker I am also their fan and seriously thinking about what I need when my two year fix is up

I just cannot see how you feel that offering a deal that ties people in for two years which will almost certainly mean overpaying for their energy for nearly all of that period, with exit fees that are very high, means that they are failing customers. Octopus offer some good deals in specific circumstances, if I had an EV I would be with them and if the response to Covid and the Brexit farce had not hammered me financially then I would probably take the risk and be on their tracker (although if that had not happened I would have bought an EV by now).