Declined Cashback
nilequeen
Forumite 120 Posts
purchased laptop and accessory from HP via Top casback site rate was 13.6%. TBC short changed me and gave me only 7%, I asked them and was told they missed the accessory.
Told to do incorrectly tracked claim instead. A lot of back and forth followed. and the cashback at lower rate was declined. by HP.
Now TBC are refusing to pay out, making all sorts of excuses and HP advised they can not tell me why this happened and referred me back to the useless support team at TBC. TBC is extremely unjust and misleading site, why have HP on there if they are not following rules?
HP refuse to engage in ADR process and make themselves unaccountable to their customers. would never buy from them again as service and products are abysmal.
Do not recommend TBC.
Told to do incorrectly tracked claim instead. A lot of back and forth followed. and the cashback at lower rate was declined. by HP.
Now TBC are refusing to pay out, making all sorts of excuses and HP advised they can not tell me why this happened and referred me back to the useless support team at TBC. TBC is extremely unjust and misleading site, why have HP on there if they are not following rules?
HP refuse to engage in ADR process and make themselves unaccountable to their customers. would never buy from them again as service and products are abysmal.
Do not recommend TBC.
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Probably better off posting on there