Hurdles in trying to pay off debt!

After selling my house, I have tried to pay off all my outstanding debt on credit cards (around £19,000). I have had so much hassle in trying to do this, being on the phone for an hour being passed round all different departments, asking why I want to pay it all off, difficulties in closing accounts too. None of this is helpful in trying to be debt free. Has anyone else had this experience?

Replies

  • sourcratessourcrates Forumite
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    Yes its very common these days, creditors/debt collectors have to be sure what you pay is affordable under FCA guidelines.

    They don`t want you borrowing further funds to repay existing debt, that`s what it boils down to.

    The phone is not the best way to handle these matters, what is the situation with your accounts, what stage are you at with them ?
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  • moneyamateurmoneyamateur Forumite
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    I have paid them all off, apart from MBNA, who told me that because I moved address last month, I was only able to pay £999.99 on my debit card, as it was in my new address. I then got passed to another department who said they would change my address and then I could pay it, this department then told me that I couldn't do that, I had to write to them to tell them my new address, and until then, I am not able to pay off any outstanding debt or arrears on the card!!
  • EssexHebrideanEssexHebridean Forumite
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    Do they not provide details so you can pay them by direct bank transfer? That would solve the issue perhaps?
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