Homecare refusing to investigate unknown leak

Slumbershade
Slumbershade Posts: 695 Forumite
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edited 10 March 2022 at 3:28PM in Water bills
plumber turned up and said becasue the dot on the water meter wasnt moving there couldnt be a leak. we have observed the meter while no water had been used and its still going up, he says leaks cant be intermittent. over £100 a month is being paid, they wont search for the internal stop-tap or investigate at all.

Also its a 2 perosn house where the bill is over 100 a month.. and increasing every month



Comments

  • Robin9
    Robin9 Posts: 12,089 Forumite
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    @Slumbershade  Are you sure you haven't got a continually running WC's -  on some the overflow runs directly into the bowl.



    Never pay on an estimated bill
  • i just checked the meter itself, no change in an hout! sadly have reason to believe those using the facilities dont have the capacity to check accuratelt themselves. the plunber checked the toilets. will check again during the day.
  • i just checked the meter itself, no change in an hout! sadly have reason to believe those using the facilities dont have the capacity to check accuratelt themselves. the plunber checked the toilets. will check again during the day.
    If there is no change in an hour then that would indicate that there is no leak.
  • Robin9
    Robin9 Posts: 12,089 Forumite
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    @Slumbershade -  you say £100 a month but how many litres (or m3) is that ?
    Never pay on an estimated bill
  • MattMattMattUK
    MattMattMattUK Posts: 8,607 Forumite
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    Robin9 said:
    @Slumbershade -  you say £100 a month but how many litres (or m3) is that ?
    Based on my area and it would vary by area it would be the amounts below, so fairly significant amounts of water. It also means roughly 1.25-2 units cubic meters per day which should produce a noticeable tick on the three decimal figures on the water meter and would certainly not stay the same for an hour as the OP said they were testing. Saying that it is also a lot of water to use by legitimate means, they are using the equivalent of nine months usage (per person average) in a month. It is also the kind of level of water usage that if it were a leak other than straight into wastewater would result in a level of water accumulation/damp that would be unmissable. If it is a genuine leak then it makes no sense that the meter is not ticking wen monitored, if it is not a leak then that is a hell of a lot of water being consumed. 

    Water only: 65,000 litres
    Water + Wastewater: 40,000 litres

  • Robin9 said:
    @Slumbershade -  you say £100 a month but how many litres (or m3) is that ?
    yeah had to waste my time multiple times and money with a plumber. theres no leak. staff probably secretly washing their clothes/having showers, cant think of any other way so much is used? i know one has ocd and probably wastes lots, but she alone cant acount for it.

    sw water, is about 30% above average of others, dunno amount used.
  • QrizB
    QrizB Posts: 13,822 Forumite
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    Robin9 said:
    @Slumbershade -  you say £100 a month but how many litres (or m3) is that ?
    yeah had to waste my time multiple times and money with a plumber. theres no leak. staff probably secretly washing their clothes/having showers
    You have staff? Are you landed gentry or something?
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  • Robin9
    Robin9 Posts: 12,089 Forumite
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    "Slumbershade said:


    Also its a 2 perosn house ...



    Never pay on an estimated bill
  • its the equivalent of 2 people living there, its too complicated to get into.
  • Robin9
    Robin9 Posts: 12,089 Forumite
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    Robin9 said:
    @Slumbershade -  you say £100 a month but how many litres (or m3) is that ?
    The consumption in litres (or m3) will be shown on your bill
    Never pay on an estimated bill
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