Halifax - Payment Type of "Transfer"

nyermen

Hi All,

I'm wondering if anyone knows what a payment type of "transfer" is, as a transaction type on a halifax statement?  I couldn't see a good description on halifax's website, and did a search on google and the forums but couldn't find an existing answer.

Asking because the wife has a fraudulent transaction of this type - someone bought a pay as you go top up from O2, and then tried to buy things in australia shortly afterwards via her debit card (those were blocked and the card is now cancelled), and this appears to be correct as she also bought something from hotel chocolat on her card and this shows as the same type of transaction ("Transfer").  
Some other transactions though, show as a normal card payment.  I'm wondering if it's a CPA or something like that (the hotel chocolat item is a subscription...)

Halifax are indicating that it may not be refundable because its a "transfer" is why I'm asking...

For me (My professional background is banking), a transfer was always something direct between accounts, either internally or national like bacs / international like swift, hence I'm confused as to why it would be used to describe a debit card payment.

Any thoughts appreciated!

eskbanker

nyermen said:

Halifax are indicating that it may not be refundable because its a "transfer" is why I'm asking...

That sounds odd - they're obliged to refund all unauthorised transactions unless they can prove the account holder was involved, directly or by negligence:

https://www.fca.org.uk/consumers/unauthorised-payments-account

If your bank refuses to refund an unauthorised payment, it should explain why.

It can only refuse a refund if:

• it can prove you authorised the transaction – however, your bank can’t simply say that the use of your password, card or PIN proves you authorised a payment
• it can prove you are at fault because you acted fraudulently or because you deliberately, or with ‘gross negligence’, failed to protect the details of your card, PIN or password in a way that allowed the transaction
• you told your bank about an unauthorised payment 13 months or more after the date it left your account - so make sure you contact the bank as soon as possible

born_again

nyermen said:

Hi All,

I'm wondering if anyone knows what a payment type of "transfer" is, as a transaction type on a halifax statement?  I couldn't see a good description on halifax's website, and did a search on google and the forums but couldn't find an existing answer.

Asking because the wife has a fraudulent transaction of this type - someone bought a pay as you go top up from O2, and then tried to buy things in australia shortly afterwards via her debit card (those were blocked and the card is now cancelled), and this appears to be correct as she also bought something from hotel chocolat on her card and this shows as the same type of transaction ("Transfer").  
Some other transactions though, show as a normal card payment.  I'm wondering if it's a CPA or something like that (the hotel chocolat item is a subscription...)

Halifax are indicating that it may not be refundable because its a "transfer" is why I'm asking...

For me (My professional background is banking), a transfer was always something direct between accounts, either internally or national like bacs / international like swift, hence I'm confused as to why it would be used to describe a debit card payment.

Any thoughts appreciated!

In my experience, that will be a payment that has come through on the old stopped card & moved to the account as believed a genuine transaction. Such as a CPA
But we always list the retail as debit (same as you would normally see), & it would show as transfer when looking at how processed rather than VIS (visa debit card payment)

nyermen

born_again said:

In my experience, that will be a payment that has come through on the old stopped card & moved to the account as believed a genuine transaction. Such as a CPA

But we always list the retail as debit (same as you would normally see), & it would show as transfer when looking at how processed rather than VIS (visa debit card payment)

Thanks for this - its a good point, and my wife has confirmed she did replace her card recently as it was expiring (before this one was cancelled), so it may well be exactly that.  They tried on an australian website shortly afterwards, rejected due to wrong CVCso it would be in keeping with a website somewhere being hacked recently.  I'll check if Hotel Chocolat still have her old card details.