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Sold item as collection only, buyer arranged a courier as not local, i found item faulty so refunded

SG999 · 2022-01-06 12:05:10

So, i'll try and keep this short and sweet! I sold a large heavy electrical item on Ebay, listed it as collection only due to being heavy and being an electrical item, the buyer organised a courier as he lived a long way from me, I then found the item was faulty so doing the right thing I thought I refunded the buyer…

6 January 2022 at 1:05PM in Ebay, auctions, car boot sales, post & parcels

11 replies 584 views

Replies

8 January 2022 at 3:31PM

MarvinDay Forumite
249 Posts

Forumite

8 January 2022 at 3:31PM

anotheruser said:

The item is faulty.
You could have let the courier have it and then wait to see if the buyer finds out. If they don't, great! If they do, the courier (that they organised) could have damaged it or whatever. HOWEVER, you have been nice - although a quick message before cancelling could have been better as the buyer may have said they don't mind it being damaged.

You don't see anything wrong with the "advice" you have posted above?
The OP advising their buyer that item was faulty wasn't them being "nice" as you put it. It was them doing what was legally required as the goods no longer matched their description..

With an attitude like yours, you are the type of person that I sincerely hope that I never have to deal with on eBay or in any other financial transaction.

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