Sold item as collection only, buyer arranged a courier as not local, i found item faulty so refunded
in Ebay, auctions, car boot sales, post & parcels
11 replies 585 views
So, i'll try and keep this short and sweet! I sold a large heavy electrical item on Ebay, listed it as collection only due to being heavy and being an electrical item, the buyer organised a courier as he lived a long way from me, I then found the item was faulty so doing the right thing I thought I refunded the buyer immediately and told him so. He is now telling me that I am liable for the cost of the courier as it was non-refundable! I've contacted Ebay and they said i'd done nothing wrong but the buyer disagrees! How do I stand? Am I liable? because my understanding is there is two contracts, one between him and myself for the item for which i've refunded him for, then the second being between him and the courier company, should he be trying to sort something out with the courier company or ? Any help appreciated
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Exactly what did you show them? Proof of you cancelling the sale and refunding your buyer is irrelevant to the courier. Was the courier collection cancelled by the buyer? Which courier company?
He said to the salesman, “My wife would like to talk to you about the Volkswagen Golf in the showroom window.”
Salesman said, “We haven't got a Volkswagen Golf in the showroom window.”
The man replied, “You have now mate".
eBay has said you've done nothing wrong. It's now up to the buyer to prove that you have. So let him take you to court, it will cost him to do so and to also find out that he's in the wrong.
He should be trying to sort something out with the courier, yes. If he can.
Did the buyer advise you they would organise a courier or did the courier just turn up? If the latter, a little presumptuous on the buyer's side.
The item is faulty.
You could have let the courier have it and then wait to see if the buyer finds out. If they don't, great! If they do, the courier (that they organised) could have damaged it or whatever. HOWEVER, you have been nice - although a quick message before cancelling could have been better as the buyer may have said they don't mind it being damaged.
You owe nothing to the buyer.
They arranged a courier at their expense. You have a valid reason for not allowing the item to be taken away. It's more likely that they're miffed they don't have the item and either don't understand it's damaged or don't care.
Ignore the threats of court.
Contact the buyer and say they can re-buy but it is damaged and list the item as "for parts or not working" detailing the damage. If it sells again, you will be pretty safe as you'll have detailed the damage.