Small electrical item gone faulty, how long I am covered for? 25 November 2021 at 5:21PM edited 25 November 2021 at 5:24PM in Ebay, auctions, car boot sales, post & parcels 7 replies 173 views

patient_investor

Hi all,

Bought small electrical item (battery powered) on eBay in September. Now, item broke after 2 months. Ebay says, I have 30 days protection and after that zero. That's their company policy. How about law in this country? Am I protected for longer for items bought online?

Seller is a china based business seller, I paid via debit card directly to eBay Payments. Seller is not interested at all, closed my return case, and ebay says 30 days gone, goodbye warranty and any protections.

What are my consumer rights on this one?

Thanks.

Thrugelmir

The world is awash with poor quality Chinese product. Buy from a reputable source if you expect consumer rights of any kind. Ebay is just a market place. 

patient_investor

Thanks for your opinion. I'd still would like to know how UK consumer rights protect customers in such a transaction.

patient_investor

Anyway, I found it

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

Pretty much that's it. Wonder if I can challenge payment to eBay via debit card issuer.

Spoonie_Turtle

patient_investor said:

Anyway, I found it

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

Pretty much that's it. Wonder if I can challenge payment to eBay via debit card issuer.

Assuming it was a company on eBay, you could see if you should be covered by UK consumer rights legislation.  If nobody on here knows, maybe try on the consumer rights subforum.

the_lunatic_is_in_my_head

Seller in China means almost no way to enforce any rights.

eBay will say they are only a marketplace providing a service. 

Card chargeback for NAD will be very difficult for the seller to defend but usually requires the goods be returned.

Do you have a UK address for the seller in order to return the goods? 

Other option is complain publicly on Twitter or Facebook to see if eBay will offer any goodwill.

It’s a difficult balance for eBay regarding timeframes for such claims but equally frustrating if some breaks so soon after purchasing.

Thrugelmir

the_lunatic_is_in_my_head said:

Other option is complain publicly on Twitter or Facebook to see if eBay will offer any goodwill.

Goodwill for what?  Little point in making noise if no one is listening. 

the_lunatic_is_in_my_head

Thrugelmir said:

the_lunatic_is_in_my_head said:

Other option is complain publicly on Twitter or Facebook to see if eBay will offer any goodwill.

Goodwill for what?  Little point in making noise if no one is listening. 

eBay reply to certain comments on Facebook.