Emergency. No contact details for LL or EA

LTNRW

We took tenancy of a property about 2 weeks ago.
In that time we have only been to the property to take delivery of new items that have been delivered.

Today we have begun moving from our old house into the new one.
We are mostly moved in and one of the children realised the lights weren't working

We have prepay meters,  so topped these up as it had run out and had 20p owing

Still no power.

Realised the RCD was tripped.  So reset it.
Immediately it tripped again. 
So one by one I turned MCBs off and reset the RCD to identify which circuit had the fault.. its the downstairs ring.

Nothing has ever been plugged in at the property since we took tenancy so we know its nothing that we have brought.

We have looked at all documents and emails from our EA.
There are no details of any contacts for emergency or out of hours. Or maintenance etc.

Or details for our landlords.

We do not know what to do.
We have no power or heat or hot water 

Can I hire an emergency electrician and forward the invoice on to the LL/EA??

thanks for any help!

user1977

LTNRW said:

So one by one I turned MCBs off and reset the RCD to identify which circuit had the fault.. its the downstairs ring.

We have no power or heat or hot water 

No power - apart from everything which isn't on the downstairs ring, presumably? Depends what that puts out of action - does the boiler use it? Fridge?

LTNRW

Presumably yes.. however as we haven't been at the property until.now we have no idea what is on the downstairs ring.
The kitchen may well be off of it and the boiler

There is no separate circuits for these so one can only assume 
Same goes for external lighting etc.

Loza2016

have you tried ringing the normal office number? They may have a recorded message with the out of hours number. 

LTNRW

Loza2016 said:

have you tried ringing the normal office number? They may have a recorded message with the out of hours number. 

Yes , just rings out unfortunately.

user1977

LTNRW said:

now we have no idea what is on the downstairs ring.

Turn the other circuits on and see what works, surely? But in answer to the question, yes I expect if you really have eliminated any means of contact with the landlord or agent, you'd be entitled to recover reasonable costs of getting emergency tradespeople in.

If it's a local agency try social media to see if other tenants etc know of out-of-hours contacts?

turnitround

I know t doesn't help your present situation but once you are sorted I would be looking into why those details are not on your paperwork as they should be.

AskAsk

have you looked to see whether the EA is open on a weekend?  most are around here.  maybe no one is in the office but will be there later?

thegreenone

There must be someone at the EA on a Saturday afternoon?  Even it's not the Letting Department, someone there should know how to help or give advice. Email/Social Media? I hope you can get help and get it fixed quickly.

user1977

Bertles said:

Call the electricity supplier. They will have an emergency out of hours loss of supply process.  If you don't know your supplier, try the 'find my supplier' website.

They haven't lost their electricity supply, it's a fault in the customer's wiring.

Slithery

Bertles said:

Call the electricity supplier. They will have an emergency out of hours loss of supply process.  If you don't know your supplier, try the 'find my supplier' website.

Not the suppliers problem. There is no 'loss of supply', there's a fault inside the property.