Horizon Parking 😡

Coupon-mad

You'd have won with one email had you come here earlier.  Horizon don't use the POFA.  Too late now they know who was driving but this would have been so simple to appeal and win, for the keeper.

Ignore them.

Linzi73

@Coupon-mad i never even thought to come here first, i just thought i was doing the right thing.
They are massively unprofessional to deal with and Sainsbury's are no better 

Linzi73

So.... As of today they have issued me with a debt recovery letter of £145!!!

Le_Kirk

Linzi73 said:

So.... As of today they have issued me with a debt recovery letter of £145!!!

What does the NEWBIE sticky fourth post tell you to do about debt recovery letters?

Coupon-mad

Linzi73 said:

So.... As of today they have issued me with a debt recovery letter of £145!!!

As expected.

We told you to ignore them and post #4 of the NEWBIES deals with that stage and the advice on DCA letters hasn't changed in over a decade.

This is not something to get excited about but get angry and send a copy of each letter to Sainsbury's, escalating your complaint snd becoming a thorn in their Head Office's side till they give in and call the dogs off.

Linzi73

Already contacted Sainsbury's who won't help. 
They won't speak to my local store manager or tell me who owns the land the store is on as it isn't them so they basically say it's my fault 

Umkomaas

Linzi73 said:

Already contacted Sainsbury's who won't help. 
They won't speak to my local store manager or tell me who owns the land the store is on as it isn't them so they basically say it's my fault 

Just follow @Coupon-mad's advice - copy every letter you get, attached to an email, to Sainsbury's just so they know the hassle you are experiencing. You could have a template email for each one with words to the effect of 'Please see the latest letter of intimidation from your agent and their accomplices. Are you happy that your customers are being hounded like this?  What are you going to do to ensure you do not lose this customer?'

Just fire them off as they come in.  I don't think Sainsbury's HQ have any real idea of the ongoing grief their customers receive, after they are fobbed off by the local store. 

Linzi73

I emailed Sainsbury's last week.
I got some little jobsworth called Shaun who basically said it was down to me as the motorist etc etc
I went round in circles 
I asked who the landowner is, he wouldn't tell me. 
I copied the CEO into my original email.. But of course the salty bar steward has resigned so it pinged back a message explaining this😩

He wouldn't forward my details to the local store manager and said I need to contact her
Of course she doesn't have an email address that I can use.. !!!!!!

I will try and call the store but I'd rather send something that's on "paper" 

I have a template of a debt denial letter but trying to acquaint myself with all the very lengthy and convoluted points in the sticky sections so as to try to understand which option to take

I'm not abundant in time as I work, have kids, study at college and volunteer for the nhs mental health helpline so this is just causin me no end of never ending headaches as both Horizon and Sainsbury's are absolutely sh1te 🙄

D_P_Dance

As of today they have issued me with a debt recovery letter of £145!!!

They have added what appears to be an extra unlawful amount for debt collection. Judges have dismissed an entire claim because of this. Read this and complain to your MP.

Excel v Wilkinson

At the Bradford County Court, District Judge Claire Jackson (now HHJ Jackson, a Specialist Civil Circuit Judge) decided to hear a 'test case' a few months ago, where £60 had been added to a parking charge despite Judges up and down the country repeatedly disallowing that sum and warning parking firms not to waste court time with such spurious claims.   That case was Excel v Wilkinson: G4QZ465V, heard in July 2020 and leave to appeal was refused and that route was not pursued.  The Judge concluded that such claims are proceedings with 'an improper collateral purpose'.   This Judge - and others who have since copied her words and struck dozens of cases out in late 2020 and into 2021 - went into significant detail and concluded that parking operators (such as this Claimant) are seeking to circumvent CPR 27.14 as well as breaching the Consumer Rights Act 2015.   DJ Hickinbottom has recently struck more cases out in that court area, stating: ''I find that striking out this claim is the only appropriate manner in which the disapproval of the court can be shown''.

https://www.dropbox.com/s/16qovzulab1szem/G4QZ465V%20Excel%20v%20Wilkinson.pdf?dl=0

Redx

There are the following options

Pay in full

Ignore the debt collector letters

Plan A is your best option , to get a cancellation by Sainsbury's , it ALWAYS was , ALWAYS will be

Do not ignore a formal LBC giving you 30 days notice and includes financial forms

Do not ignore a court claim pack from the CCBC in Northampton within the next 6 years


So it's either pay it in full ( not recommended ) or , weather the storm , then let a judge decide , in civil court

Or plan A


Don't beat yourself up about it , it's a dispute over money , with about £200 at stake

Horizon Parking has 6 years to issue a court claim via MCOL