Tied into a 3 month service subscription without agreeing to it. Is this legal?

Emsobell

Hi,

I recently signed up to a marketing platform, after a few weeks of using the platform I decided to cancel my subscription as the service wasn't very good.

I was then informed that I had entered into a 3 month minimum contract, this isn't something I had wilfully done (I hadn't agreed to and T&C's or signed a contract). I simply selected the appropriate plan which had a monthly cost and clicked on my preferred payment method and made payment. My company is UK based and the service provider is in Canada.

I'm sure if I read through there website T&C's it'll state I have to pay for a 3 month subscription, I'm trying to decipher theses T&C's this morning.

Is this legal?

Thanks,

Em

user1977

If it's in the T&Cs yes, I don't see why not.

It's not a consumer rights issue as you're a business, and it's probably not a UK law issue if the provider is in Canada.

TELLIT01

By signing up to the platform you have agreed to their T&Cs.  If you signed up without reading those T&Cs you are the only person at fault.  Whilst annoying, is it worth the battle to try to recover what I am guessing is a comparatively small amount?

JJ_Egan

Company then its a Business to Business transaction .

Not covered as such by Consumer Laws  .

Bought from Canada  , then Canadian laws apply and the terms and conditions you signed up to .

Undervalued

TELLIT01 said:

By signing up to the platform you have agreed to their T&Cs.  If you signed up without reading those T&Cs you are the only person at fault.  Whilst annoying, is it worth the battle to try to recover what I am guessing is a comparatively small amount?

Indeed but equally will it be worthwhile for a Canadian company pursuing a small debt in the UK?

Emsobell

It does seem like you're all correct, so annoying! Whether or not they'll chase the amount is another question I guess.

Emsobell

T&C's do state we have to complete the minimum service subscription. But at no point do you have to acknowledge this when making payment. 

I think we'll take it on the chin, certainly leaves a bitter taste in my mouth.

TELLIT01

Emsobell said:

T&C's do state we have to complete the minimum service subscription. But at no point do you have to acknowledge this when making payment. 

I think we'll take it on the chin, certainly leaves a bitter taste in my mouth.

Just take is as a reminder to check the T&Cs before signing up for anything.  All the rest of us do all the time, don't we!