Vodaphone fibre broadband is no longer available at my new home

Travel1819

I have recently purchased my first house. As I work from home I made sure to check the broadband availability at the property before moving which came in at 910Mbps. However now I have gone to purchase it from Vodaphone and after some investigations they say it looks like they cannot get internet to my home (website still says they can). Instead the best I can find from alternative suppliers is 10Mbps...

The home is only 5 years old in a large city, I would be astounded if it turns out speed is that bad. I don't think it's enough to work from home with.

Is there anything I can do on my side to dig deeper about how to figure out if this is true or hopefully just an admin error. Or anyway I can find out if the homes are due for an upgrade? (I'm afraid if the copper install is so new that I could be near the bottom of the upgrade list).

neilmcl

Have a look on the BT wholesale checker to see what's available to you https://www.broadbandchecker.btwholesale.com/#/ADSL

J_B

Travel1819 said:

Instead the best I can find from alternative suppliers is 10Mbps...

The home is only 5 years old in a large city, I would be astounded if it turns out speed is that bad. I don't think it's enough to work from home with.

Just curious as to why 10Mbps isn't sufficient to WFH?

Travel1819

J_B said:

Travel1819 said:

Instead the best I can find from alternative suppliers is 10Mbps...

The home is only 5 years old in a large city, I would be astounded if it turns out speed is that bad. I don't think it's enough to work from home with.

Just curious as to why 10Mbps isn't sufficient to WFH?

I just work with a lot of data. Especially if the upload is only 1.5 Mbps.(200KBs)

neilmcl said:

Have a look on the BT wholesale checker to see what's available to you

Not looking good I really thought checking the broadband speedcheckers and calling them up to confirm would be enough due diligence...

I wonder what I can do to get fibre to the property/estate. Is that handled by the council?

neilmcl

Nothing to do with the council I'm afraid other than the usual issues regarding planning permission.

Where abouts in the country are you, is it quite remote? Try the Openreach fibre checker to see if there's any dates for future fibre rollouts https://www.openreach.com/fibre-broadband/ultrafast-full-fibre-broadband

littleboo

Vodafone also sell Cityfibre so may not have been an Openreach product that they thought you could get 

The_Fat_Controller

If the 900 odd Mbps really is available, it's likely not from anyone associated with Openreach but another fibre provider.

Try the the major comparison sites such as uswitch.

You said "in a large city" so you could well be on an exchange only line that provides ADSL services on whichever provider has equipment in that exchange.

If you are on estate, that may have been cabled by a company in agreement with the developer, time to knock on a few doors, say hello to your neighbours and ask what broadband services they have.

neilmcl

The_Fat_Controller said:

If the 900 odd Mbps really is available, it's likely not from anyone associated with Openreach but another fibre provider.

Try the the major comparison sites such as uswitch.

You said "in a large city" so you could well be on an exchange only line that provides ADSL services on whichever provider has equipment in that exchange.

If you are on estate, that may have been cabled by a company in agreement with the developer, time to knock on a few doors, say hello to your neighbours and ask what broadband services they have.

I think they use both Openreach and City Fibre https://newscentre.vodafone.co.uk/press-release/vodafone-gigafast-broadband-live-15-uk-towns-and-cities

Travel1819

Thanks for the advice guys. It was Coventry.

I've had some further calls with Vodaphone and they were all very confused because on their end it says then can connect into openreach, but when they try to book with Openreach they said there is no fibre there (as per the image above)

Apparently City Fibre have recently taken responsibility for the area away from openreach which is causing some issues. I've checked their website and it says

"it looks like you're on a private road. If you don't want to miss out on getting full fibre connectivity in reach of your home, register with us today and our team will be in contact to discuss options"

So I'll give them a call after the bank holiday and see what the situation is. It's not a traditional private road, but it's not yet adopted by the council as the estate is fairly new.

Biggus_Dickus

@Travel1819

Perhaps?? a 4G mobile Wi-Fi router could be a viable alternative if all else fails. My daughter has been using a Huawei 4g mobile router on the ‘Three’ network for a number of years and it’s been excellent,...80Mbps download and 20Mbps upload and very stable. She works from home and her connection is in constant use.

There is a caveat though,... you’ll really need to try-out/test a 4G mobile Wi-Fi router at your specific location before you commit to a contract. I tried my daughters 4G router at my property for a about 5 days and the initial results were very promising. However, it then started to suffer frequent and lengthy network data drops-outs;...there was nothing wrong with the mobile data signal strength per se,...its just that the signal would frequently keep disappearing. Completely useless at my address.

4G mobile routers can be an excellent alternative,...but ‘Location Location Location’ is paramount.

 

 

 

neilmcl

If he's in Coventry he may be able to get 5G.