EXTENDED: You've got another week to add your travel & holiday deals questions for expert MSE Oli as part of the latest Ask An Expert event.

Jaja customers hit by account error as duplicate transactions and incorrect balances listed

in Credit cards
3 replies 151 views
MSE_EmilyMSE_Emily MSE Staff
164 Posts
Second Anniversary 10 Posts Photogenic
MSE Staff

Credit card firm Jaja has admitted an issue that means some customers have had the same transaction added to their online and app-based account more than once. Jaja insists payments have only been processed once but it’s left customers confused and unsure of their available balance...

Read the full story:

Jaja credit card customers hit by account error as duplicate transactions and incorrect balances listed – here’s what it means for you

If you haven’t already, join the forum to reply.


  • KittenChopsKittenChops Forumite
    287 Posts
    Eighth Anniversary 100 Posts Name Dropper Combo Breaker
    Mine's affected - they've applied the payment I made to them on 6th August twice - putting me £700 ish in credit (until they resolve it!)

  • edited 13 August 2021 at 4:52PM
    dr_adidas01dr_adidas01 Forumite
    2.1K Posts
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 13 August 2021 at 4:52PM
    Yup mine is the same transactions charged twice and also payments made twice. 

    Am sure it will eventually get sorted out when they can actually find out what has gone wrong with the IT system. 
    Time is a path from the past to the future and back again. The present is the crossroads of both. :cool:
  • born_againborn_again Forumite
    10.7K Posts
    10,000 Posts Third Anniversary Name Dropper
    Someone run a tape twice and charged customers again. Will be at payment processor end.

    Happens far more often than people think.
    Life in the slow lane
Sign In or Register to comment.
Latest MSE News and Guides

Energy Price Cap change

Martin Lewis on what it means for you

MSE News

Best £1 you've ever spent?

Share your most impressive bargains

MSE Forum