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Jaja customers hit by account error as duplicate transactions and incorrect balances listed


Credit card firm Jaja has admitted an issue that means some customers have had the same transaction added to their online and app-based account more than once. Jaja insists payments have only been processed once but it’s left customers confused and unsure of their available balance...

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Jaja credit card customers hit by account error as duplicate transactions and incorrect balances listed – here’s what it means for you



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Comments

  • Mine's affected - they've applied the payment I made to them on 6th August twice - putting me £700 ish in credit (until they resolve it!)

  • dr_adidas01
    dr_adidas01 Posts: 2,141 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 13 August 2021 at 3:52PM
    Yup mine is the same transactions charged twice and also payments made twice. 

    Am sure it will eventually get sorted out when they can actually find out what has gone wrong with the IT system. 
    Time is a path from the past to the future and back again. The present is the crossroads of both. :cool:
  • born_again
    born_again Posts: 16,909 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Someone run a tape twice and charged customers again. Will be at payment processor end.

    Happens far more often than people think.
    Life in the slow lane
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