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Is my gas switched off somehow?

Hi, I recently completed on my property (built late 90s), I've been busy cleaning it up and getting things sorted so haven't been living in it. Its been empty since at least April. 
I contacted all utilities( British gas being the electricity and gas supplier) the day after taking ownership. 
I've not fired the boiler yet, there's 2 plumbing jobs needing doing so I've got someone booked in for those and a boiler service so thought I'd leave it alone. 

Anyway today I tried boiling a pan of water, a brief hiss came out of the hob and nothing more, tried a different one and same result!

I popped out to the meter to have a look and it seems to me the gas is switched on, so I'm stumped, it obviously worked recently with this little hisses of it from the hob. Have I missed something?

Here's a pic of meter, can't think it's of much use but maybe it does actually say it's off? I always thought you had to pull the handle 90 deg though, in an emergency..
https://ibb.co/J7ygq0H

Comments

  • Ebe_Scrooge
    Ebe_Scrooge Posts: 7,320 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    It certainly looks like it's in the "on" position.  But the symptoms you describe do sound like the bit of gas that came out was what was just left in the pipes.
    Have you tried rotating the shutoff lever through 90 degrees?  I'm just wondering whether possibly the previous residents shut off the gas when they left (pretty sensible), removed the lever and put it back on in the upright position to allow the meter cupboard door to shut - if you get what I mean.  So it could actually be in the "off" position.  Worth a try I would have thought.
  • littleboo
    littleboo Posts: 1,666 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    As above, try turning it, and  see if there is a valve where the gas feeds the hob
  • coffeehound
    coffeehound Posts: 5,741 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    Sounds like BG capped the supply until the new resident sets up the account.  Perhaps worth calling BG to clarify.
  • TELLIT01
    TELLIT01 Posts: 17,494 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper PPI Party Pooper
    Could it be a safety cutout on the hob if the gas isn't lit?
  • twopenny
    twopenny Posts: 6,853 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 22 July 2021 pm31 2:10PM
    You need an electric connection to ignite the hob.
    Is that on/in place/connected?
    I had to use a standard gas lighter for mine until all was sorted. You could try that to see if it's gas or electric that's the problem

    I can rise and shine - just not at the same time!

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  • Markp1984
    Markp1984 Posts: 94 Forumite
    Fourth Anniversary 10 Posts Name Dropper
    Great suggestions, it is very possible I didn't have the electric switch for the oven switched on and some sort of safety feature. I'll try again and report back. Thanks to everyone for replying, bit of luck it's as simple as that! 
  • EssexExile
    EssexExile Posts: 6,348 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    Search for the instructions online if you don't have any.
    Tall, dark & handsome. Well two out of three ain't bad.
  • lesalanos
    lesalanos Posts: 863 Forumite
    Part of the Furniture 500 Posts Name Dropper
    You will need to get Cadent to do a live/dead check .. not BG.  Either call them or fill in the form

    https://cadentgas.com/contact-us/live-dead-check-form
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Any chance the hose with bayonet connector is disconnected?
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