Martin Lewis: Money and Mental Health – what a year 2020/21

MSE_Petar

This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.

Martin Lewis: Money and Mental Health – what a year 2020/21

Please click 'post reply' to discuss below.

SonOfPearl

MSE_Petar said:

This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.

Martin Lewis: Money and Mental Health – what a year 2020/21

Please click 'post reply' to discuss below.

One issue which I haven't seen addressed is that banks and other businesses should ensure that it is possible to use the same contact method to "undo" an action as was initially used to do it. In other words, for example, if a savings account was opened online then it should be able to be closed online - you shouldn't have to go into a branch. This can also be relevant to people with physical disabilities.

Many people with mental health issues find it difficult, if not impossible, to use certain contact methods (some people can't easily use the phone, say) and if they open an account they can become trapped if closing the account is done in a different way. I hope I'm explaining this clearly!