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Civil enforcement PCN - moved house missed PCN - LBC
in Parking Tickets, Fines & Parking
21 replies 231 views
Received first communication, a "Letter before action - CLAIM FOR DEBT" from Civil enforcement Ltd (CEL) PPC "legal team" dated 3-Feb-2021 for parking violation in my GP surgery car park for £182. Date of incident stated was 2-Dec-2019 and we moved house during Dec-19 and it took couple of months for me to change V5C address so looks like I missed the PCN and some debt collection letters (confirmed after SAR).
After reading newbie thread, complained to landlord who confirmed one of our family member had an appointment for that day and time and use of car park was legitimate.
GP Practice manager tried cancelling the PCN but said CEL system was not allowing with message "cannot cancel as case is handled by CEL Legal department".
In the meantime, appealed as "registered keeper" using template in newbie forum via CEL website. After a week received refusal letter stating "it is too late to appeal" (they sent photos of car entering and leaving the car park with timestamps).
Raised a SAR last week and received copies of PCN, 2 debt collection letters, LBC, photos of car entering and leaving the car park with timestamps.
Emailed their legal team to update "service address" and asked them to cancel the PCN as client landlord has confirmed car park use was legitimate for which they replied "Following the violation the DVLA provided us with your name and address as the registered keeper of the vehicle. The address provided by the DVLA was that of <old address>. As you are no doubt aware, pursuant to s18 of the Road Vehicles (Registration and Licensing) Regulations 2002, it is the motorist’s duty to ensure that the DVLA is immediately informed of any change of address. As no response was received to any of our correspondence and in line with section 24.1 of the BPA Code of Practice (this states that we should take 'reasonable endeavours to ensure that the contact details for the person you are writing to are correct'), we carried out an address check which indicated you had moved to the address of <New address>.
Although we have incurred significant further expenses at this stage, as a gesture of goodwill, we will accept the original PCN sum of £100 in full and final settlement providing payment is made by 4pm on 20/04/2021"
I only have screenshots of my messages with GP practice manager as they have this weird system where you ask questions via website and receive email with link to reply messages which expire after few days. Also I'm 100% certain I've always entered my reg number in GP surgery during appointments. There was one time where they asked us to write down in a notebook when system to input reg number was down.
I'm unsure how to proceed further - help please !!!