Faulty parking app led to ticket

circo

Hi, First time here so hope someone can advise.
I recently received a PCN due to an expired ticket bought on Liverpool councils newly updated pay a go app. However the new app has a fault that can occasionally show time remaining long after the ticket has expired. The app shows a large active counting down display showing time left, and also shows a static start and end time in small print. I have provided screen shots showing time remaining and actively counting down, up to 17 mins after the actual ticket has expired. They accept there is a fault but say i should have checked the time remaining against the actual time of expiration. I argue that as the previous app had no faults and was trusted I had no reason to check and compare all of the information to see if it was accurate. Also that it is reasonable to be drawn to the large active display rather than the smaller static 'end time'. I'm in the middle of an appeal, the council accept that app gave me false information and that the app is designed to draw your attention to the large active display, but are still saying the fine stands. Any advice or a reference of a similar case would be appreciated.

Umkomaas

As we major on private parking tickets here, PePiPoo will be your best bet for council tickets. Register there but please note that a hotmail address won't work - try using a throwaway gmail account instead if you do have trouble registering and post a new thread; here's your link:

http://forums.pepipoo.com/index.php?act=SF&s=&f=30

Have a read through some of the other threads there before you post your own to get the hang of what information they need from you in your opening post - but as a minimum you will need to post redacted photos/scans of all correspondence you've received from the council (both sides, if appropriate) as they need to see all the small print.

circo

Cheers i'll give that a go.