No guarantee of cash refund- Last minute.com


We booked two flight tickets through last minute.com in November 2019 to fly to Australia in September 2020 (there was an excellent deal on). Due to the pandemic the airline cancelled our flights (which were with Malaysia airline) in July 2020 and last minute.come notified us that it was processing our refund but we had to wait until after the flight date to receive a refund. Fast forward to January 2021 the refund had finally be confirmed after many ignored emails, and that we needed to confirm the method of refund.
Unfortunately, as many of you have stated, there are three options to choose from 1) credit note 2) voucher 3) request refund directly from the airline (but a cash refund is not guaranteed with this option) and there would be a £30 handling fee for the privilege!
It’s been over a year since we booked those flights, 7 months since they were cancelled and 5 months since our refund was being processed.
we’re totally stuck as to what to do next as we want a full cash refund (as we know we are 100% fully entitled to). But last minute.com are being a total hassle to deal with.
Does anyone have a propositions as to how we can successfully close this fiasco?!?!
many thanks
Comments
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Ceelson said:
we’re totally stuck as to what to do next as we want a full cash refund (as we know we are 100% fully entitled to). But last minute.com are being a total hassle to deal with.
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I am happy to pay £30 as long as the company will guarantee a cash reimbursement, but what I am worried about is that in the T&C’s is that if I tick the box it says they can still give me a voucher or the Cash...
Is there any way that I can guarantee cash without the small print messing me round and then I still end up with a voucher?Thank you for the comments0 -
Ceelson said:I am happy to pay £30 as long as the company will guarantee a cash reimbursement, but what I am worried about is that in the T&C’s is that if I tick the box it says they can still give me a voucher or the Cash...
Is there any way that I can guarantee cash without the small print messing me round and then I still end up with a voucher?Thank you for the comments
As for "guarantee" of a cash refund, I suspect it will come down to whether LM can get the refund from the unnamed airline or if the unnamed airline has been paying cash refunds rather than vouchers. LM certainly won't give you a cash refund unless they themselves have received the money from the airline.
Qantas, Emirates and Qatar I believe have now largely moved from credit to returning cash refunds. I think still issues with Thai and Malaysia Airlines, both who had not been returning money as both are in deep financial do-do.1
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