Lastminute.com Won't Refund Package Holiday


After lots of emails back and forth, including me quoting the CMA advice that as it's illegal for us to travel we should be refunded in full, Lastminute.com are still saying the airline and hotel haven't cancelled so we're not entitled to a full refund.
In another plot twist, I've gone on the Lufthansa website to check our flight status and the flight isn't showing on any search and its also not appearing on the Manchester Airport departures, so has the flight been cancelled and we've not been informed? I can't get any answers from Lufthansa and I'm going round in circles with Lastminute.com.
What are our options if the flight doesn't get cancelled? Are we simply out of pocket and there's nothing that can be done? Is there any point in requesting a chargeback on our credit card?
Thanks
Comments
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1) What do your insurance company say
2) Was is genuinely a package ?
It's likely that Lufthansa will still be offering scheduled flights to NY and likely that your hotel in NY is still open - it's of little concern to them that you can't travel0 -
Lunar1989 said:So we're meant to be flying from Manchester to New York on 16th January (obviously this won't be happening) and we booked the package through Lastminute.com. I received an email from them saying that in light of the lockdown we need to cancel our booking on their website as they won't automatically do it. I put the request through and received an email saying if we wanted to cancel we would only be refunded £30.98 instead of the £1200 we've paid as the airline and hotel haven't cancelled our itinerary.
After lots of emails back and forth, including me quoting the CMA advice that as it's illegal for us to travel we should be refunded in full, Lastminute.com are still saying the airline and hotel haven't cancelled so we're not entitled to a full refund.
In another plot twist, I've gone on the Lufthansa website to check our flight status and the flight isn't showing on any search and its also not appearing on the Manchester Airport departures, so has the flight been cancelled and we've not been informed? I can't get any answers from Lufthansa and I'm going round in circles with Lastminute.com.
What are our options if the flight doesn't get cancelled? Are we simply out of pocket and there's nothing that can be done? Is there any point in requesting a chargeback on our credit card?
ThanksAs you cancelled and not them you are not entitled to a refund.0 -
It all hinges on if it was actually a package holiday or not. What type of package is listed on the ATOL certificate?1
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_shel said:Lunar1989 said:So we're meant to be flying from Manchester to New York on 16th January (obviously this won't be happening) and we booked the package through Lastminute.com. I received an email from them saying that in light of the lockdown we need to cancel our booking on their website as they won't automatically do it. I put the request through and received an email saying if we wanted to cancel we would only be refunded £30.98 instead of the £1200 we've paid as the airline and hotel haven't cancelled our itinerary.
After lots of emails back and forth, including me quoting the CMA advice that as it's illegal for us to travel we should be refunded in full, Lastminute.com are still saying the airline and hotel haven't cancelled so we're not entitled to a full refund.
In another plot twist, I've gone on the Lufthansa website to check our flight status and the flight isn't showing on any search and its also not appearing on the Manchester Airport departures, so has the flight been cancelled and we've not been informed? I can't get any answers from Lufthansa and I'm going round in circles with Lastminute.com.
What are our options if the flight doesn't get cancelled? Are we simply out of pocket and there's nothing that can be done? Is there any point in requesting a chargeback on our credit card?
ThanksAs you cancelled and not them you are not entitled to a refund.1 -
mattyprice4004 said:It all hinges on if it was actually a package holiday or not. What type of package is listed on the ATOL certificate?0
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_shel said:They've tricked you into cancelling so they dont have to.As you cancelled and not them you are not entitled to a refund.It shouldn't be difficult to argue that legislation in both the UK and the USA prohibiting travel constitutes such circumstances.
(7) Notwithstanding paragraphs (2) to (6), in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and which significantly affect—
(a) the performance of the package, or
(b) the carriage of passengers to the destination,
the traveller may terminate the package travel contract before the start of the package without paying any termination fee.
(8) Where the package travel contract is terminated under paragraph (7), the traveller is entitled to a full refund of any payments made for the package but is not entitled to additional compensation.
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Lunar1989 said:I've gone on the Lufthansa website to check our flight status and the flight isn't showing on any search and its also not appearing on the Manchester Airport departures, so has the flight been cancelled and we've not been informed? I can't get any answers from Lufthansa and I'm going round in circles with Lastminute.com.1
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eskbanker said:_shel said:They've tricked you into cancelling so they dont have to.As you cancelled and not them you are not entitled to a refund.It shouldn't be difficult to argue that legislation in both the UK and the USA prohibiting travel constitutes such circumstances.
(7) Notwithstanding paragraphs (2) to (6), in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and which significantly affect—
(a) the performance of the package, or
(b) the carriage of passengers to the destination,
the traveller may terminate the package travel contract before the start of the package without paying any termination fee.
(8) Where the package travel contract is terminated under paragraph (7), the traveller is entitled to a full refund of any payments made for the package but is not entitled to additional compensation.
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what was the routing / flight numbers? If this was on Lufthansa then I would expect it to operate via Frankfurt. If it was a codeshare flight with a Lufthansa flight number, who is down as the operating airline0
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Can you recheck your flight details. I think LH7635 is/was a United Airlines code share service and United are not currently flying MAN EWR. Lufthansa have never operated a direct MAN EWR service, instead they offer services via Frankfurt.
If LH7635, or the United equivalence has been cancelled you should have no issues claiming a refund.0
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