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Refund for a non cancelled flight

In March my wife and I had a British Airways flight booked to go to Bangkok. We were due to leave on the 16th March and on that day it was announced in Thailand that they were not letting tourists in without quarantining for two weeks. As we where only going to be there two weeks there was no point in going. I have been trying since then to get a refund on our flight tickets without success. These where purchased from a travel agent "ESky" not from BA. We where not sent a boarding pass but did not go to the airport anyway. I have now discovered from BA that the flight was not canceled. ESky have told me for that reason I will not get a refund. Is there anything I can do to get my money back or is it a lost cause as the flight left and we just did not go.

Comments

  • eskbanker
    eskbanker Posts: 35,276 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You may be able to claim it back on your travel insurance if the terms of your policy permit reimbursement under such circumstances, especially if the FCO were advising against travel by then....
  • Westin
    Westin Posts: 6,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    This would be a travel insurance claim.

    If the flight operated, regardless of entry requirements to the country or whether you wanted to travel, the airline nor the online agent is not obligated to refund you. 

    Hope that you have not left it too late to register a claim with your travel insurer. 

    (BTW - eSky would not check you in and send you boarding passes. That is something you need to do yourself)
  • Claim it back on your insurance; entry requirements aren't BA's problem.
  • Assuming your insurance was in place before FCO advice changed you should be fine. Failing that, you *might* be able to get it refunded by your credit card provider, but it might be a little late for either of these. My husband had booked a flight for January, and got a 'coronavirus' insurance which wasn't worth the paper it was written on. However as only nationals were allowed to enter the country, he was able to claim it on his credit card. The airline (Ryanair) did not cancel the flights and so ESky did nothing. 
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