Package Holiday booked with JetSet through TUI - taken £600 for hotel cancellation - is that fair??

tweak14

Hi, we booked New York on the December 2019 (before COVID) to travel 24 October until 31th October 2020. This was booked with TUI who offered the holiday through JetSet. The holiday had a condition that the hotel was non-refundable, however due to the pandemic that we can't travel due to UK and USA restrictions the holiday was cancelled. We were advised not to pay the remaining balance and to wait for it to be cancelled and when it was, we lost £600 of our deposit due to the hotel charging that amount for the cancellation. Is this allowed as it is a package holiday and we can't even enter the US?

Butts

tweak14 said:

Hi, we booked New York on the December 2019 (before COVID) to travel 24 October until 31th October 2020. This was booked with TUI who offered the holiday through JetSet. The holiday had a condition that the hotel was non-refundable, however due to the pandemic that we can't travel due to UK and USA restrictions the holiday was cancelled. We were advised not to pay the remaining balance and to wait for it to be cancelled and when it was, we lost £600 of our deposit due to the hotel charging that amount for the cancellation. Is this allowed as it is a package holiday and we can't even enter the US?

By whom ?